Amairani Garcia-Velazquez
Anchorage
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
Work History
Dispatcher/Impound Specialist
Vulcan Towing & Recovery Inc
Anchorage
11.2022 - 07.2025
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Communicated with drivers to provide updates on service calls and routes.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Customer Service Representative
Swickard Chevrolet Buick GMC of Anchorage
Anchorage
02.2021 - 04.2022
- Managed multi-line phone system, directing calls to appropriate departments.
- Assisted with administrative tasks, including filing and data entry as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Education
Bettye Davis East Anchorage High School
Anchorage, AlaskaSkills
- Attention to detail
- Time management
- Cash handling
- Data entry
- Multitasking and organization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Dispatcher/Impound Specialist
Vulcan Towing & Recovery Inc
11.2022 - 07.2025
Customer Service Representative
Swickard Chevrolet Buick GMC of Anchorage
02.2021 - 04.2022
Bettye Davis East Anchorage High School