Alexis Stover
Royce City
Summary
Outgoing professional with a strong foundation in customer service and logistics coordination. Demonstrates a commitment to teamwork while efficiently resolving inquiries and managing operations to enhance customer satisfaction.
Overview
7
7
years of professional experience
Work History
Impound Agent/Dispatcher
Guardian Fleet Services Inc.
Rockwall
06.2025 - Current
- Responded promptly to customer inquiries and complaints in a professional manner.
- Managed customer inquiries and resolved issues in a timely manner.
- Responded to client inquiries and resolved issues promptly.
- Developed customer relationships and ensured satisfaction with services.
- Maintained accurate records of customer interactions, processed accounts, and filed documents to support efficient operations.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
- Facilitated communication between parties to ensure mutual understanding and agreement.
Logistics Coordinator
Giltner Logistics, Inc.
Irving
03.2023 - 04.2025
- Coordinated daily logistics operations, managing shipment scheduling and tracking to ensure timely deliveries.
- Oversaw loading and unloading activities at warehouses and distribution centers, ensuring compliance with safety and efficiency standards.
- Utilized logistics software to track shipments and monitor performance metrics effectively.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Maintained up-to-date knowledge of relevant laws, regulations and best practices pertaining to logistics operations.
- Posted loads to various boards for account managers, made calls, conducted check calls, sent emails, and secured necessary paperwork.
MANAGER
SUPER CUTS WYLIE
Wylie
10.2019 - 03.2023
- Managed daily operations and staff scheduling to ensure smooth workflow in busy hair salon.
- Trained and mentored team members on customer service and salon procedures to enhance client satisfaction.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Coordinated staff meetings to align on goals, share feedback, and identify operational improvements.
- Recruited and hired qualified candidates to fill open positions.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Delivered personalized haircuts and color treatments to enhance clients' appearance.
Education
Graduate Certificate - Cosmetology
PAUL MITCHELL SCHOOL OF HAIR
Dallas, Tx06-2011
High School Diploma -
Ennis High School
Ennis, TX03-2003
Skills
- Incident management
- Customer service
- Problem-solving mindset
- Team leadership
- Conflict resolution
- Multitasking
- Quick learning
- Polite communication
- Interpersonal skills
Activities
I am very involved with my church Lakepoint Town East. I’m a leader with the student ministry. The way God moves in the kid’s lives is amazing! And to be able to be part of their journey, to have the privilege for God to use me in such a way to be there for these kids is just beyond words!
Timeline
Impound Agent/Dispatcher
Guardian Fleet Services Inc.
06.2025 - Current
Logistics Coordinator
Giltner Logistics, Inc.
03.2023 - 04.2025
MANAGER
SUPER CUTS WYLIE
10.2019 - 03.2023
Graduate Certificate - Cosmetology
PAUL MITCHELL SCHOOL OF HAIR
High School Diploma -
Ennis High School