AMAIRANIS PAGÁN
Chicago,USA
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Experienced in delivering high-quality environmental services as housekeeper. Solid background in maintaining cleanliness, reducing waste and enhancing sustainability of premises. Understands importance of hygiene standards and compliance with safety regulations. Demonstrates ability to handle extensive cleaning tasks, work in team settings, and offer exceptional service standards. Proven success in improving overall cleanliness and customer satisfaction by implementing advanced cleaning strategies.
Overview
9
9
years of professional experience
Work History
Environmental Services Housekeeper
Touchpoint
Chicago, Illinois
10.2023 - Current
- Dusted furniture, machines or equipment.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Dusted furniture, pictures, window sills and other surfaces.
- Provided excellent customer service when interacting with patients or visitors.
- Emptied trash cans and replaced liners.
- Sanitized surfaces using chemical cleaners to prevent spread of germs.
- Dusted window sills, ledges, furniture, vents and other hard-to-reach areas.
Receptionist
Pavilion of Logan square
Chicago, USA
01.2023 - 05.2023
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Served visitors by greeting, welcoming and directing to appropriate personnel
Shift Leader
Panda Express
Chicago, USA
05.2016 - 10.2022
- Assisted in training new employees on shift operations.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Monitored food temperature during storage, preparation, and service.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Maintained cleanliness and organization of kitchen equipment and utensils.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Trained new cashiers on proper use of registers and store policies.
- Processed refunds and exchanges according to company policy.
- Counted and balanced cashier drawers.
- Answered phone calls to assist customers with questions and orders.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Resolved customer complaints promptly and professionally.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Education
High School Diploma -
Colegio Vocacional Para Adulto
San Juan, PR01.2015
Skills
- Multi-Line Telephone Skills
- Meticulous and Organized
- Office Equipment Operations
- Organization and Efficiency
- Dusting furniture
- Restroom sanitation
- Sanitation procedures
- Cleaning and sanitation
- OSHA safety compliance
- Customer service
- Room preparation
- Environmental sanitation
Timeline
Environmental Services Housekeeper
Touchpoint
10.2023 - Current
Receptionist
Pavilion of Logan square
01.2023 - 05.2023
Shift Leader
Panda Express
05.2016 - 10.2022
High School Diploma -
Colegio Vocacional Para Adulto