Amairany Ortega Veiga
Staten Island
Summary
Versatile and dynamic professional with a proven track record in customer service and team collaboration, honed at Cantina Mexicana and Boost Mobile. Excelled in high-pressure environments through strong multitasking and surveillance skills, significantly enhancing guest experience and security measures. Demonstrates exceptional attention to detail and cleanliness, ensuring operational excellence and safety.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
Cantina Mexicana
Staten Island, NY
01.2024 - 08.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Answered customers' questions, recommended items, and recorded order information.
Fire Guard
Mulligan Services
Staten Island, NY
09.2023 - 12.2023
- Improved response times by effectively communicating with fellow Fire Guards during emergency situations.
- Participated in periodic drills simulating real-life scenarios that prepared team members for actual emergencies involving fires or other life-threatening incidents.
- Contributed to safer work environments by performing regular equipment checks on extinguishers, hoses, and other firefighting tools.
- Supported facility managers in implementing effective fire prevention measures tailored to their unique needs and requirements.
Security Supervisor
Metro One Loss Prevention Services
Staten Island, NY
04.2021 - 08.2023
- Conducted regular foot and mobile patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Screened vendors and contractors before granting access to restricted areas within facility.
Store Manager
Boost Mobile / Wireless Electronics
Staten Island New York
02.2019 - 04.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
No Degree - Business
College of Staten Island
Staten Island, NY06-2026
High School Diploma -
Concord High School
Staten Island, NY 02-2020
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Cleanliness
- Attention to detail
- Cash handling
- Supply restocking
- Surveillance
- Access control
- Security screenings
Certification
- OSHA Certified
- New York Driver's License
- Security Officer Certification
Languages
Spanish
Native or Bilingual
Timeline
Waitress
Cantina Mexicana
01.2024 - 08.2024
Fire Guard
Mulligan Services
09.2023 - 12.2023
Security Supervisor
Metro One Loss Prevention Services
04.2021 - 08.2023
Store Manager
Boost Mobile / Wireless Electronics
02.2019 - 04.2022
No Degree - Business
College of Staten Island
High School Diploma -
Concord High School
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