Amaiya Miller-Armour
Cleveland,OH
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
08.2022 - 01.2023
- Responded proactively and positively to rapid change.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Sales Associate
Sheetz
08.2021 - 10.2022
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Forensic Psychology
John Jay College of Criminal Justice of The City University of New York
New York, NYCriminology
Cleveland State University
Cleveland, OH05.2028
Psychology
Cleveland State University
Cleveland, OH05.2028
Skills
- Relationship Building
- Active Listening
- Sales and Upselling
- Computer Proficiency
- Call triaging
- Customer Education
- Conflict Resolution
- Problem-solving abilities
- Product and service knowledge
Timeline
Customer Service Representative
Lowes Home Improvment
08.2022 - 01.2023
Sales Associate
Sheetz
08.2021 - 10.2022
Forensic Psychology
John Jay College of Criminal Justice of The City University of New York
Criminology
Cleveland State University
Psychology
Cleveland State University