AMAKA PRECIOUS SAM OTAMIRI
IT SUPPORT SPECIALIST
Doha,DA
Summary
Passionate IT Support Specialist with over 3 years experience, a graduate of Computer Science & Mathematics (BSc) that understands the need for support professionals to constantly expand their knowledge base .Most known for being willing to learn whatever is needed to get the job done, working whatever hours are necessary and delivering excellent customer service .Utilizing excellent communication skills,interpersonal skills,time management and problem-solving skills.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
IT Support Specialist
STAR BEAUTY PARADISE
AL THUMAMA , DOHA
11.2019 - Current
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Integrated Salesforce CRM and other customer relationship management software into support operations.
- Collaborated with colleagues in both domestic and international support facilities.
- Activated accounts for clients interested in new services.
- Managed high levels of call flow and responded to technical support needs.
Flight Attendant
QATAR AIRWAYS
DOHA, DOHA
08.2014 - 05.2019
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Ensure safety and comfort of customers onboard aircraft.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.
- Calmly resolved passenger situations during flight, including disorderly passengers and medical emergencies.
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
IT SUPPORT
DEL TECH INTEGRATED SERVICES
PORT HARCOURT, NIGERIA
11.2012 - 07.2014
- Installing and configuring computer hardware ,software,systems,networks,printers and scanners.
- Monitoring and maintaining computer systems
- Responding in a timely manner to service issues and request.
- Providing technical support across company.
- Setting up accounts for new users.
- Displayed courtesy and excellent interpersonal skills with all customer interactions.
- Maintained composure and patience in the face of a difficult customer.
- Resolved customer complaints and concerns with great verbal and negotiation skills.
Education
Bachelor of Science - Mathematics And Computer Science
FEDERAL UNIVERSITY oF PORT HARCOURT
NIGERIA 09.2008 - 10.2012
Skills
In-depth knowledge of hardware and software
Up-to-date knowledge of the latest IT and software trends
Strong customer service ethos
Ability to quickly establish good working relationships with clients
Patience
Enthusiasm for continual learning
Desktop support
Great team player
Excellent communication and interpersonal skills
Innovation
Flexibility and adaptability
Timeline
IT Support Specialist
STAR BEAUTY PARADISE
11.2019 - Current
Flight Attendant
QATAR AIRWAYS
08.2014 - 05.2019
IT SUPPORT
DEL TECH INTEGRATED SERVICES
11.2012 - 07.2014
Bachelor of Science - Mathematics And Computer Science
FEDERAL UNIVERSITY oF PORT HARCOURT
09.2008 - 10.2012