Amakelech Gebreyes
Oakland,CA
Summary
Experienced with financial service operations and client relations. Utilizes effective communication and organizational skills to manage banking transactions and client inquiries. Knowledge of regulatory compliance and banking protocols ensures reliable and accurate service delivery.
Overview
22
22
years of professional experience
Work History
Head Universal Banker
CITI Bank USA
San Francisco, CA
03.2024 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Processed applications for new accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Referred customers to other banking departments for specialized services.
- Trained new hires on customer service policies and procedures.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Educated customers on online banking and mobile banking applications.
- Assisted customers with banking needs and inquiries.
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Opened, closed, and updated accounts for customers.
- Balanced teller drawers and ATM cash.
- Managed risk effectively by adhering to established security protocols and diligently monitoring suspicious activities or transactions.
- Increased referral rates by forging strong connections with customers and identifying potential business development opportunities.
Senior Teller
CITIBANK N. A.
San Francisco, CA
11.2006 - 09.2019
- Support the Branch Manager with all aspects of branch operations, including loss control, compliance and audit standards
- Assist with scheduling as necessary such as creating schedule to keep weekly and weekend shifts properly staffed
- Introduced customers to other bank team members to help meet financial needs.
- In the absence of the Branch Manager or designated banker, given responsibility to communicate branch priorities throughout the day
- Perform and follow branch opening and closing procedures
- Resolve customer complaints
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Assisted customers with banking needs and inquiries.
- Enforced compliance with bank regulations and policies to reduce financial risks.
Head Teller
CITI Bank USA
San Francisco, CA
10.2016 - 08.2019
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Answered inquiries regarding checking and savings accounts and other related products.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Maintained friendly and professional customer interactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
- Strengthened client relationships through exceptional service and proactive identification of financial needs.
Cashier and Pharmacy Assistance
DUAIN READ DRUG STORE
Newark, NJ
03.2005 - 11.2006
- Maintained knowledge in store Products, sales promotions, and sales plan
- Performed and followed store opening and closing procedures
- Resolved customer service complaints
- Ensured customers received orders in a timely manner
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
BURLINGTON COAT FACTORY
REDAING, PA
01.2003 - 01.2004
- Maintained knowledge in store Products, sales promotions, and sales plan
- Performed and followed store opening and closing procedures
- Resolved customer service complaints
- Ensured customers received orders in a timely manner
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Minilik High School
EthiopiaSkills
- Branch operations
- Cash handling proficiency
- Customer needs assessment
- Wire transfers
- Deposit processing
- Transaction processing
- Payment processing
- Document preparation
- Loan processing
- Loan origination
- Check processing
- Customer service
- Teller experience
- Account openings
- Cash handling
- New account setup
- Customer Service-oriented
- Check cashing and withdrawals
- Money handling
- Account closing process
- Consumer banking
- Opening and closing procedures
- Money transfers
- Recordkeeping requirements
- Documentation skills
- Closing procedures
- Currency exchanges
- Audit procedures
- Teller support
- Audit support
- Dual control vaults
- ATM balancing
- Meeting sales goals
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Head Universal Banker
CITI Bank USA
03.2024 - Current
Head Teller
CITI Bank USA
10.2016 - 08.2019
Senior Teller
CITIBANK N. A.
11.2006 - 09.2019
Cashier and Pharmacy Assistance
DUAIN READ DRUG STORE
03.2005 - 11.2006
Cashier
BURLINGTON COAT FACTORY
01.2003 - 01.2004
High School Diploma -
Minilik High School