Amal Boulos

• Recruited, trained, coached, and mentored new staff members.
• Developed and implemented marketing strategies to increase customer base.
• Analyzed financial data to determine profitability of products and services.
• Established goals for employees in order to maximize performance outcomes.
• Performed risk management assessment regularly to minimize potential losses from fraud or errors.
• Ensured compliance with federal, state and local regulations.
• Resolved customer complaints promptly and efficiently.
• Reviewed loan applications to ensure accuracy of information provided by applicants.
• Created a budget for the producing branch and monitored expenditures.
• Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
• Designed sales and service strategies to improve revenue and retention.

Lead a team, drive sales, and personally originate loans, while also managing branch operations and financials.

• Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
• Provided guidance on various types of mortgages such as FHA loans, VA loans, conventional loans.
• Interacted with title companies, attorneys, surveyors and other third parties involved in the loan process.
• Negotiated terms and conditions of loan agreements with borrowers.

• Advised customers on their financial options, including credit repair services and refinancing opportunities.
• Developed relationships with real estate agents, builders, title companies, attorneys and other referral sources.
• Facilitated resolution of problems that arise during the loan process.
• Assisted customers in obtaining necessary documentation needed for loan approval purposes.
• Researched and evaluated various loan products to determine the best fit for each customer.
• Provided excellent customer service at all times by responding promptly to inquiries.

• Verified accuracy of loan documents prior to approval.
• Reviewed credit histories, income statements, and other financial information of loan applicants.
• Interacted with underwriters, appraisers, title companies. during the processing of a loan application.
• Explained various types of loans available to customers and their associated terms and conditions.