Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emma Vinuelas

Phoenix,AZ

Summary

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Producing Branch Manager

Next Door Lending
02.2023 - Current
  • Maintained friendly and professional customer interactions.
  • Engaged employees in business processes with positive motivational techniques.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Complied with regulatory guidelines and requirements.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Examined customer loan applications for loan approvals and denials.

VP of Sales

Freedom Mortgage Corporation
Tempe , AZ
06.2014 - 02.2023
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Created and implemented successful sales campaigns to drive leads and increase sales.
  • Directed sales support staff in administrative tasks to help sales teams close deals and meet goals.
  • Grew site by 150%
  • Maintained lowest turnover
  • High Flyer Award 2021
  • Excellence Award 2022

Executive Mortgage Banker

First Choice Loan Services Inc.
01.2013 - 03.2014
  • Worked with underwriters to fix application problems and resolve issues.
  • Reviewed loan files and updated to match current standards.
  • Explained different types of loans pertaining to client situations.
  • Fielded customer complaints and provided solutions.
  • Negotiated loan terms and conditions with clients to maximize profitability.
  • Top loan officer in company
  • Increased site productivity by 7%

Executive Loan Officer

Quicken Loans
06.2010 - 07.2013
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Collaborated with other departments to promptly process loan applications.

Education

Bachelor of Arts - Operations Management And Supervision

Washington State University
Pullman, WA
05.2010

Skills

  • Coaching and Mentoring
  • Operational Reports
  • Business Development
  • Process Improvement
  • Sales Professional
  • Employee Development
  • Branch Operations Management
  • Interviewing and Hiring
  • Sales Development
  • FHA Loan Process Background

Certification

NMLS Approved

Licensed over 14 States


Timeline

Producing Branch Manager

Next Door Lending
02.2023 - Current

VP of Sales

Freedom Mortgage Corporation
06.2014 - 02.2023

Executive Mortgage Banker

First Choice Loan Services Inc.
01.2013 - 03.2014

Executive Loan Officer

Quicken Loans
06.2010 - 07.2013

Bachelor of Arts - Operations Management And Supervision

Washington State University

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Emma Vinuelas