Amal Gibson
Las Vegas,NV
Summary
Resourceful Event Sales Manager known for high productivity and efficient task completion in timely manner. Specialize in strategic planning, client relationship management, and proactive planning to drive event sales. Excellency in negotiation, communication, and team leadership, ensuring seamless coordination and execution of event sales that meet client expectations.
Overview
6
6
years of professional experience
Work History
Event Sales Manager
The Ivy Collection
London, UK, UK
08.2022 - 01.2025
- Responding effectively and efficiently to all customer/client enquiries as well as effective liaison with the planning team.• Ensure effective enquiry management to achieve conversion and revenue targets.• Ensure effective liaison with the client to create accurate and complete proposal document to ensure delivering on guest brief.• Effective diary management to enable timely follow up of enquiries in line with SOPs.• Prepares and ensures contracts are put in place for each event and signed and returned by clients in line with SOPs.• Identify potential business development opportunities and effective follow up.• Maintain strong relationships with the key corporate clients to maximise repeat business and revenue and optimize occupancy of the private dining space.• Maintain strong relationships with planning team to ensure smooth handover of clients needs and expectations, as well as commitment to ensure PDR collateral and information is accurate and up to date.• Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create a better overallevent and memorable guest experience.• Cross-sell enquiries across Caprice Holdings and The Ivy Collection to retain revenue within the portfolio.• Excellent telephone skills and a keen eye for detail to ensure contracts and client proposals are accurate.• Effective decision-making skills.
Reservation Agent
The Ivy Collection
London, UK
05.2021 - 08.2022
- Respond to customer inquiries.
- Use computer and phone systems to search for availability, and make bookings.
- Send a confirmation email with details of the booking to customers.
- Update reservations, and handle cancellations, modifications, and special requests.
- Cross-sell to maximize booked space.
- Help customers with issues, overbooking, and waitlists.
- Monitor and report sales progress.
- Report system support issues to the Reservations Supervisor.
Receipt
Arros QD
London, UK
05.2019 - 02.2020
- Provided excellent customer service at all times.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Assisted in training new receptionists when needed.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Updated reservation book throughout the day as needed.
- Answered incoming calls and directed them to the appropriate staff member or department.
- Inspected dining and serving areas for cleanliness and proper setup.
Receptionist
Rüya London
London, UK
09.2018 - 05.2019
Education
Bachelor in Economics And Financial Control -
D. A. Tsenov Academy of Economics
Svishtov, Bulgaria11-2018
Skills
- Strong sales skills
- Cross-selling strategies
- Social media marketing
- Advertising
- Proactive event creation
- Cold calling
- Brand promotion
- Sales pipeline management
- Customer engagement
- Maximizing revenue
- Event management
- Event planning
- Customer service
- Data analysis
- Financial Analysis
- Time management
- Problem solving
- Communications
Timeline
Event Sales Manager
The Ivy Collection
08.2022 - 01.2025
Reservation Agent
The Ivy Collection
05.2021 - 08.2022
Receipt
Arros QD
05.2019 - 02.2020
Receptionist
Rüya London
09.2018 - 05.2019
Bachelor in Economics And Financial Control -
D. A. Tsenov Academy of Economics