Carolyn Shober
Meadowlands,PA
Summary
Driven by a proven track record of exceeding sales goals, I leveraged my expertise in customer engagement and social media marketing at Hilton Garden Inn Pittsburgh/Southpointe to significantly boost event sales revenue. My ability to build strong client relationships and my proficiency in Microsoft Office suite have been instrumental in achieving an impressive $1,000,000 in sales annually, showcasing my commitment to results and excellence in teamwork. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Event Sales Manager
Hilton Garden Inn Pittsburgh/Southpointe
Canonsburg, PA
01.2020 - Current
- Worked closely with clients throughout the event planning process, providing frequent updates and addressing any concerns to ensure a positive experience from start to finish.
- Streamlined internal processes for greater efficiency in managing event contracts, invoices, and payments.
- Increased event sales revenue by developing and maintaining strong relationships.
- Led pre-event planning meetings with clients to establish clear goals and expectations before their events commenced.
- Maximized revenue potential by upselling additional services such as audiovisual equipment rentals or catering options.
- Mentored junior team members on best practices in event sales management, fostering a culture of continuous growth and development within the team.
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
- Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
- Exceeded both quarterly and annual sales goals.
- Collaborated with culinary team to develop innovative menus tailored to specific client needs and preferences.
- Boosted revenue with the creation and execution of customized catering packages for clients.
- Conducted site tours for Social and Corporate clients to sell event space and overnight room blocks.
- Operated hands on for large events, including wedding ceremony and receptions, to ensure client satisfaction.
- Averaged $1,000,000 in sales per year.
- Proficient in Delphi/Salesforce, Google Suite, and Microsoft word programs.
Catering Assistant
The Springhouse
Washington, PA
09.2019 - 01.2020
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to execute seamless catering events for clients.
- Coordinated closely with other staff members during events for smooth service delivery.
- Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
- Created visually appealing buffet displays that attracted positive attention from event attendees.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
- Oversaw catering orders to verify accuracy and completeness.
- Managed inventory and supplies, ensuring adequate stock levels for successful event execution.
- Streamlined catering setup process, reducing preparation time by organizing supplies in advance.
Sales and Marketing Assistant
The Fez
Hopewell, PA
05.2017 - 09.2019
- Assisted call-in customers with questions and orders.
- Improved social media presence by creating engaging content that resonated with target audiences, driving follower growth and enhancing brand recognition.
- Coordinated trade shows and events to showcase products, resulting in increased customer engagement and potential business opportunities.
- Boosted sales revenue by developing and implementing targeted marketing strategies.
- Monitored customer reviews and responded promptly to negative feedback, demonstrating commitment to customer satisfaction and maintaining a positive brand image.
- Conducted basic market research to identify customer needs.
- Responded to general inquiries from members, staff and clients via mail, e-mail and fax.
- Demonstrated willingness and interest in learning new tasks and skills.
- Sat in on sales team trainings to learn successful selling tactics and persuasion techniques.
- Collaborated closely with sales team to manage leads and help with proposals.
- Shadowed team members to learn problem-solving and best practices in customer service.
- Wrote engaging and successful marketing, advertising, and website copy.
Education
High School Diploma -
South Fayette Twp High School
Mcdonald, PA06.2016
Skills
- Customer Engagement
- Social Media Marketing
- Cross-selling strategies
- Trade show representation
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Effective Communication
- Relationship Building
- Sales Targeting
- Client Relationship Management
- Sales processes
- Appointment Scheduling
- Professionalism
- Closing Techniques
- Promotional sales events
- Networking Events
- Social Media Savvy
- Direct Sales
- Microsoft Outlook, Word, and Excel
- Computer Skills
Timeline
Event Sales Manager
Hilton Garden Inn Pittsburgh/Southpointe
01.2020 - Current
Catering Assistant
The Springhouse
09.2019 - 01.2020
Sales and Marketing Assistant
The Fez
05.2017 - 09.2019
High School Diploma -
South Fayette Twp High School