Amal Hashi
Houston,Tx
Summary
Leveraging a solid foundation in logistics from the University of Houston, I have refined my marketing and analytical skills through my role as a Dispatcher at Kalkaal Express LLC. With over four years of experience coordinating critical delivery operations and conducting financial analysis to drive efficiency, I have developed a keen ability to optimize processes and support organizational goals. My background also includes customer service roles in the retail and hospitality sectors with Gap and Coffee Fellows North America, where I further strengthened my ability to analyze market trends and enhance team performance.
Overview
4
4
years of professional experience
Work History
Dispatcher
KALKAAL EXPRESS LLC
07.2020 - Current
- Assigned drivers to appropriate routes based on customer needs.
- Updated records of driver locations, delays, and cancellations.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Prepared weekly performance reviews for drivers based on their adherence to company standards.
- Developed strategies for improving efficiency within the dispatch department.
GAP Inc.
Katy
06.2021 - 12.2023
- Enhanced Inventory Efficiency: Streamlined stock inventory, improving accuracy and reducing management time
- Optimized Store Setup: Organized clearance and new inventory, enhancing product visibility and floor space
- Boosted Customer Loyalty: Provided exceptional service, leading to increased customer retention.
Education
BS Supply Chain Management and Logistics -
University of Houston
05.2027
High School Diploma -
Morton Ranch High School
05.2022
Skills
- Proficient in Microsoft Office Suite: advanced Excel, Word, PowerPoint, Outlook
- Email Management
- File management
- Social Media Marketing (TikTok, Instagram, Pinterest)
- Data Entry
- Improving operations
- Customer Relations
Skillfulqualities
- Highly Organized
- Adapts to change quickly
- Collaboration
- Attentive speaking and listening
- Takes Initiative
Languages
Somali
Awards
- Start-up Your Business, LIM Fashion Academy, 07/21/22
- Digital Marketing, LIM Fashion Academy, 07/23/21
Timeline
GAP Inc.
06.2021 - 12.2023
Dispatcher
KALKAAL EXPRESS LLC
07.2020 - Current
BS Supply Chain Management and Logistics -
University of Houston
High School Diploma -
Morton Ranch High School