Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Daniela Andrusceac

Citrus Heights,United States

Overview

5
5
years of professional experience

Work History

Dispatcher

Martlet Express LLC
Remote, CA
07.2023 - Current
  • Prepared daily work and run schedules.
  • Updated records of driver locations, delays, and cancellations.
  • Resolved customer complaints related to service issues or delays.
  • Relayed work orders and information between work crews, supervisors and field personnel.
  • Recorded and maintained files or records of customer requests, work or services performed.
  • Supervised driver dispatching, route planning and vehicle tracking for over 5 drivers.
  • Reward drivers with good performance, communication and encourage those who have better ideas to improve.

Attendance Department

DUI Center
Sacramento, CA
03.2022 - Current
  • Review-Track attendance.
  • Fix attendance errors.
  • Created zoom invites, and schedule clients to the classes or F2F phone calls.
  • Data Entry.
  • Managed confidential files containing sensitive information related to employee attendance records.
  • Customer Service.
  • Create files for clients and enter them to the system
  • Participate in meetings, workgroups, new projects including process improimprovement.
  • Work with available tools Outlook, Gmail, Teams, Zoom, Sheets, Docs and Microsoft.

General Manager

Wendys Restaurant
SACRAMENTO, CA
06.2021 - 02.2022
  • Data entry.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Created schedules and monitored payroll to remain within budget.
  • Attending all meeting/zoom calls which evaluate all actions and review store efficiency.

Assistant Manager

Wendys Restaurant
SACRAMENTO, CA
01.2021 - 06.2021
  • Data entry.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Shift Supervisor

Wendys Restaurant
SACRAMENTO, CA
12.2020 - 01.2021
  • Supervised the team to ensure all break and lunches are taken accordingly.
  • Assisted customers with product selection when needed.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Checked orders for quality and completeness.

Crew Member

Wendys Restaurant
02.2019 - 12.2020
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Assisted in the preparation of food items such as sandwiches, salads and fries.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.

Education

HIGH School Diploma -

Visions Education
06.2020

Skills

  • Proficient in Microsoft Office Suite, Word, Excel, Outlook, PowerPoint, etc
  • Multitasking
  • Research
  • Analysis
  • Multi-Line Phone Systems
  • Data Entry
  • Dispatch Coordination
  • Processing orders
  • Database updates
  • Route Navigation
  • Advertising and marketing
  • Workflow Planning
  • Hiring procedures
  • Waste Reduction
  • Equipment management
  • Communication

Languages

  • ENGLISH
  • RUSSIAN
  • UKRAINIAN

Languages

English
Native/ Bilingual
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual

Timeline

Dispatcher

Martlet Express LLC
07.2023 - Current

Attendance Department

DUI Center
03.2022 - Current

General Manager

Wendys Restaurant
06.2021 - 02.2022

Assistant Manager

Wendys Restaurant
01.2021 - 06.2021

Shift Supervisor

Wendys Restaurant
12.2020 - 01.2021

Crew Member

Wendys Restaurant
02.2019 - 12.2020

HIGH School Diploma -

Visions Education
Daniela Andrusceac