Daniela Andrusceac
Citrus Heights,United States
Overview
5
5
years of professional experience
Work History
Dispatcher
Martlet Express LLC
Remote, CA
07.2023 - Current
- Prepared daily work and run schedules.
- Updated records of driver locations, delays, and cancellations.
- Resolved customer complaints related to service issues or delays.
- Relayed work orders and information between work crews, supervisors and field personnel.
- Recorded and maintained files or records of customer requests, work or services performed.
- Supervised driver dispatching, route planning and vehicle tracking for over 5 drivers.
- Reward drivers with good performance, communication and encourage those who have better ideas to improve.
Attendance Department
DUI Center
Sacramento, CA
03.2022 - Current
- Review-Track attendance.
- Fix attendance errors.
- Created zoom invites, and schedule clients to the classes or F2F phone calls.
- Data Entry.
- Managed confidential files containing sensitive information related to employee attendance records.
- Customer Service.
- Create files for clients and enter them to the system
- Participate in meetings, workgroups, new projects including process improimprovement.
- Work with available tools Outlook, Gmail, Teams, Zoom, Sheets, Docs and Microsoft.
General Manager
Wendys Restaurant
SACRAMENTO, CA
06.2021 - 02.2022
- Data entry.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Created schedules and monitored payroll to remain within budget.
- Attending all meeting/zoom calls which evaluate all actions and review store efficiency.
Assistant Manager
Wendys Restaurant
SACRAMENTO, CA
01.2021 - 06.2021
- Data entry.
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Shift Supervisor
Wendys Restaurant
SACRAMENTO, CA
12.2020 - 01.2021
- Supervised the team to ensure all break and lunches are taken accordingly.
- Assisted customers with product selection when needed.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Supervised and led employees to maintain productivity and customer service levels.
- Checked orders for quality and completeness.
Crew Member
Wendys Restaurant
02.2019 - 12.2020
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Assisted in the preparation of food items such as sandwiches, salads and fries.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Education
HIGH School Diploma -
Visions Education
06.2020
Skills
- Proficient in Microsoft Office Suite, Word, Excel, Outlook, PowerPoint, etc
- Multitasking
- Research
- Analysis
- Multi-Line Phone Systems
- Data Entry
- Dispatch Coordination
- Processing orders
- Database updates
- Route Navigation
- Advertising and marketing
- Workflow Planning
- Hiring procedures
- Waste Reduction
- Equipment management
- Communication
Languages
- ENGLISH
- RUSSIAN
- UKRAINIAN
Languages
English
Native/ Bilingual
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual
Timeline
Dispatcher
Martlet Express LLC
07.2023 - Current
Attendance Department
DUI Center
03.2022 - Current
General Manager
Wendys Restaurant
06.2021 - 02.2022
Assistant Manager
Wendys Restaurant
01.2021 - 06.2021
Shift Supervisor
Wendys Restaurant
12.2020 - 01.2021
Crew Member
Wendys Restaurant
02.2019 - 12.2020
HIGH School Diploma -
Visions Education