- Watching Movies and TV Shows
- Auto Repair/Restoration
- I enjoy cooking for friends and family gatherings
Kimberly L. Holloway
Office Administrative
University Park,IL
Summary
Energetic and reliable individual looking for an entry-level position to apply my strong work ethic, quick learning ability, and customer service skills. Due to a car accident I have been unable to work for several years. I plan on returning to the work force to use my experience and contributing positively to the company.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Dispatcher
Roto Rooter
01.2011 - 05.2013
- Answered high-volume calls, recording service details accurately while maintaining professionalism.
- Managed scheduling adjustments to accommodate urgent and priority calls.
- Monitored vehicle locations using GPS to provide real-time updates to clients.
General store manager
Blockbuster
05.2004 - 10.2010
- Managed daily operations of a high-traffic video rental store, ensuring smooth customer service and efficient staff performance.
- Supervised and trained a team of employees, handling scheduling and coaching to improve productivity.
- Monitored and organized inventory, ensuring proper stocking and product placement to optimize sales.
Education
Diploma -
Lane Tech College Prep High School
Chicago, IL 09.1983 - 6 1987
Associates degree - Computer programming
Northwestern College
Oak Lawn, IL 08.1988 - 6 1990
Skills
- Customer service
- Leadership
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Inventory Management
Data entry
Customer relations
Work order management
Decision-making
Typing 60 WPM with high accuracy
Attention to detail
Work order generation
Call handling
Processing orders
Multitasking
Reliability
Adaptability
Self motivation
Adaptability and flexibility
Excellent communication
Paperwork processing
Analytical thinking
Microsoft office
Effective communication
Time management abilities
Verbal and written communication
Active listening
Problem-solving
Awards
- Employee of the month for outstanding customer service and dispatch efficiency.
- Awarded Top Sales Performer bonus for exceeding monthly sales targets.
Accomplishments
- Supervised team of 15 staff members.
Interests
Highest Sales achieving largest bonus within company
The company implemented a quarterly bonus system which gave employees the opportunity to achieve a 3.5% bonus on every hour worked. I in turn gave employees with the highest sales for the week to make their own schedule.
Timeline
Dispatcher
Roto Rooter
01.2011 - 05.2013
General store manager
Blockbuster
05.2004 - 10.2010
Associates degree - Computer programming
Northwestern College
08.1988 - 6 1990
Diploma -
Lane Tech College Prep High School
09.1983 - 6 1987
Similar Profiles
Brandon FilbertBrandon Filbert
Plumber Foreman at Roto-Co Dba Roto RooterPlumber Foreman at Roto-Co Dba Roto Rooter
Tonia TannerTonia Tanner
Customer Service Representative/Dispatcher at SWGS Roto RooterCustomer Service Representative/Dispatcher at SWGS Roto Rooter
Parrish WrightParrish Wright
Water Restoration Technician at Roto-RooterWater Restoration Technician at Roto-Rooter
Jason KinzelJason Kinzel
Sales Associate / Field Supervisor at Roto-RooterSales Associate / Field Supervisor at Roto-Rooter
Colleen EdwardsColleen Edwards
Government Account Analyst at Illinois TollwayGovernment Account Analyst at Illinois Tollway