Amal Mikhail
Summary
Highly adaptable and diligent team player eager to make valuable contributions and support team achievements.
Overview
33
33
years of professional experience
Work History
Day Care Teacher
Calvary Chapel Christian School Downey
Downey
08.2021 - Current
- Created a positive, nurturing environment for young students.
- Supervised children during meal times, playtime, and other activities.
- Encouraged creativity through art projects and storytelling.
- Guided on social development issues, such as sharing and following directions.
- Utilized positive reinforcement techniques to promote desired behavior in children.
Customer service agent
Air Canada
LAX Airport
04.2014 - 10.2018
- Ground services agent.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Attended training sessions regularly to stay current on new products or services.
- Ensured compliance with applicable laws when dealing with customers.
- I answered incoming calls promptly and professionally, within company standards.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Cabin service manager
Gulf Air
04.1994 - 02.2012
- Working as a cabin crew, administration office, Safety school.
- Supervised and coordinated cabin service team members to ensure timely completion of tasks.
- Trained new hires on safety regulations, customer service standards, and job responsibilities.
- Monitored staff performance and provided feedback for improvement.
- Ensured compliance with company policies and procedures regarding cleanliness, safety, security, and customer service.
- Resolved customer complaints promptly in a professional manner.
- Assisted with emergency situations as needed such as medical emergencies or lost luggage.
- Provided guidance to employees on proper methods of handling hazardous materials during cleaning operations.
- Responded quickly to any changes in flight schedule or passenger loads requiring additional assistance from the cabin service team.
- Performed daily maintenance checks on equipment used by the cabin service team.
- Interacted positively with passengers while providing excellent customer service at all times.
Tour operator
Hermes Travel
01.1992 - 01.1993
Substitute teacher K1, K12
Calvary Chapel Christian School
- Teacher assistance at Preschool age 2 to 4.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Assisted with classroom management issues when needed.
- Implemented school policies and procedures in the classroom.
Education
Master of Arts - Elementary Education
Grand Canyon University
Phoenix, AZ06-2024
Early childhood education -
Cerritos College
05.2020
Bachelor's in Art Literature (French) -
Cairo University
Cairo, Cairo05.1999
High School Diploma -
Bon Pasteur High School
Cairo, Cairo05.1989
Skills
- Team player
- Ability to establish and maintain effective working relationships
- Motivate team members
- Build on ideas
- Persuade others
- Compromise
- Commitment
- Planning
- Organization
- Time management
- Open-minded
- Patient
- Happy
- Flexible
Personal Information
- Date of Birth: 10/12/69
- Marital Status: Divorced
Languages
- Arabic
- English
- French
Hobbies and Interests
- Swimming
- Reading
- Watching movies
- Music
Languages
French
Professional
English
Professional
Arabic
Native/ Bilingual
Timeline
Day Care Teacher
Calvary Chapel Christian School Downey
08.2021 - Current
Customer service agent
Air Canada
04.2014 - 10.2018
Cabin service manager
Gulf Air
04.1994 - 02.2012
Tour operator
Hermes Travel
01.1992 - 01.1993
Substitute teacher K1, K12
Calvary Chapel Christian School
Master of Arts - Elementary Education
Grand Canyon University
Early childhood education -
Cerritos College
Bachelor's in Art Literature (French) -
Cairo University
High School Diploma -
Bon Pasteur High School
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