AMAL OSMAN
Arlington,VA
Summary
Executive assistant with active secret clearance providing high-level administrative support and ensuring regulatory compliance. Proficient in complex travel coordination and document management, facilitating effective communication. Proven track record of driving operational success for senior executives through strategic organization and prioritization.
Overview
1
1
Certification
14
14
years of professional experience
Work History
HR Administrative Assistant
Cherokee Federal / DOD / Mark Center
Alexandria, USA
12.2025 - Current
- Greeted visitors and callers, delivering essential administrative support through filing and telephone management.
- Coordinated document preparation and scheduling to enhance communication efficiency.
- Managed document control system to ensure compliance with Department of Defense regulations.
- Created and managed tickets in ETMS2 and CATMS for effective task tracking.
- Updated URLs, banners, organizational charts, and floor plans to maintain information accuracy.
- Generated high-quality organizational charts and large-scale documents using a plotter.
- Conducted regular walkthroughs to verify door tags and signage against space management records.
- Provided administrative support to team members as needed by creating data tracking spreadshee
Administrative Analyst
ManTech
Alexandria, USA
06.2024 - 08.2025
- Managed front desk operations, efficiently handling phone lines and greeting visitors.
- Oversaw facility access for cleared individuals, ensuring smooth operational flow.
- Supported assistant secretary of defense in special operations and combating terrorism initiatives.
- Coordinated domestic and international travel arrangements and reimbursements through defense travel system.
- Maintained schedules and calendars for program managers to optimize resource allocation.
- Served as departmental expert on information regulations concerning travel policies and procedures.
- Proofread and edited internal and external communications for program managers.
- Ensured compliance with joint travel regulations and foreign clearance guides throughout travel planning.
Front Desk Supervisor
Courtyard and Residence inn by Marriott
Washington, USA
02.2023 - 07.2024
- Performed administrative tasks, including filing documents and managing phone calls and emails.
- Supervised and trained front desk team, ensuring shift checklist completion and inventory management.
- Greeted guests upon arrival, facilitating check-in and check-out for seamless transitions.
- Addressed guest complaints and disputes promptly, coordinating with housekeeping and maintenance staff for resolutions.
- Maintained important files, generating reports on occupancy and revenue updates.
- Exhibited friendly demeanor while solving problems to enhance guest experiences.
- Managed supply orders and monthly inventories to ensure availability of necessary resources.
Support Associate II
U.S Passport Agency
Washington, USA
08.2022 - 02.2023
- Answered incoming calls, routing them to appropriate personnel within the office.
- Executed data entry and prepared mailed envelopes with passports and supporting documents for processing.
- Reviewed various passport applications to ensure accurate entry of information into DOS systems.
- Utilized TDIS-PD and PRISM systems for document batch creation and individual application retrieval.
- Assisted government personnel in addressing inquiries from Congress, White House, and other agencies.
- Handled secured classified documentation to maintain confidentiality.
Concierge Operations Manager
Gables Point14
Arlington, USA
03.2020 - 04.2022
- Enhanced front desk operations by coordinating daily customer service activities for guests.
- Greeted residents and guests warmly, creating a welcoming atmosphere.
- Executed administrative duties efficiently for concierge service transactions.
- Managed staffing processes including recruitment, selection, onboarding, and disciplinary measures.
- Maintained open lines of communication with residents to resolve issues promptly.
- Delivered training on managing unauthorized information disclosure situations.
- Ensured accurate upkeep of filing systems and databases.
Judicial Assistant
United States Courts of Appeals
Washington, USA
03.2019 - 02.2020
- Handled confidential documents and information Managed scheduled court hearings, trials, and motions. Transcribed court correspondence, drafted court documents, and filed paperwork.
- Executed receptionist duties, supported law clerks, and organized judge's calendar to ensure efficient court operations.
- Managed electronic and paper files, office supplies, and equipment. Processed and prioritized incoming and outgoing correspondence and emails for timely communication.
Executive Assistant
Saudi Arabian Cultural Mission
Fairfax, USA
04.2013 - 06.2018
- Managed director's calendar by scheduling appointments and prioritizing sensitive matters to ensure efficient time management.
- Executed administrative tasks, including domestic and international travel arrangements, scheduling, and submission of expense reports, supporting corporate development team and senior leadership.
- Assisted high-profile domestic and international personnel in various tasks to ensure smooth operations.
- Created and reviewed 850+ student folders and profiles, uploading 2K+ applicant tracking forms into company database to maintain accurate records.
- Directly working with and assisting high-profile and essential domestic & international personnel.
Temporary Data Entry Specialist
Booz Allan
Herndon, USA
01.2013 - 03.2013
- Structured and implemented database to track, allocate, and integrate program requirements, tasks, and work units, enhancing operational efficiency.
- Managed a large volume of data, controlled and loaded files to maintain proper forms in the system, scanned images into the company's database, and verified their accuracy.
- Processed high volumes of information through various data management systems.
- Verified data accuracy and completeness for client databases.
- Maintained organized records to support project requirements and timelines.
Education
BBA - Business Administration with a Concentration in Human Resource Management
Strayer University
Washington, DC01-2019
Skills
- Document preparation and calendar management
- Executive scheduling and expense reporting
- Virtual meeting setup
- Microsoft Office and Google Workspace
- Defense Travel System expertise
- Time management and adaptability
- Problem solving and interpersonal communication
- Confidentiality and meeting notes
Security Clearance
- Active DoD Secret Security Clearance (Granted 2022)
- Sensitive Compartmented Information (SCI) eligible
Certification
- Active Secret Clearance, 09/01/22, U.S. Department of Defense
- CompTIA A+
- Certified Executive Administrative Professional (CEAP)
- Security Awareness Training
- Cybersecurity Awareness Training
- Antiterrorism Training
- Combating Trafficking in Persons (CTIP) General Awareness Training
- Insider Threat Awareness
- Operations Security (OPSEC)
- Unauthorized Disclosure (UD) of Classified Information and Controlled Unclassified Information (CUI)
- Controlled Unclassified Information (CUI)
Languages
Arabic, Native
Timeline
HR Administrative Assistant
Cherokee Federal / DOD / Mark Center
12.2025 - Current
Administrative Analyst
ManTech
06.2024 - 08.2025
Front Desk Supervisor
Courtyard and Residence inn by Marriott
02.2023 - 07.2024
Support Associate II
U.S Passport Agency
08.2022 - 02.2023
Concierge Operations Manager
Gables Point14
03.2020 - 04.2022
Judicial Assistant
United States Courts of Appeals
03.2019 - 02.2020
Executive Assistant
Saudi Arabian Cultural Mission
04.2013 - 06.2018
Temporary Data Entry Specialist
Booz Allan
01.2013 - 03.2013
BBA - Business Administration with a Concentration in Human Resource Management
Strayer University