Amalia Mercado
Long Beach ,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
USPS
Mail carrier
Anaheim , CA
02.2024 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
Deli Clerk
Vallarta Supermarket
Downey , CA
08.2023 - 01.2024
- Stocked shelves with fresh items daily.
- Greeted customers in a friendly and professional manner.
- Rotated product on shelves to ensure freshness.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
Operation Manager
El Super
Wilmington , CA
05.2023 - 08.2023
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies and inventory shrinkage
Assistant Scan Coordinator
El Super
Wilmington , CA
05.2017 - 08.2023
- Updated pricing in computer system for checkout accuracy.
- Built merchandise displays to showcase sale items.
- Filled in as cashier to provide breaks for regular cashiers.
- Resolved customer service issues related to pricing or discounts.
Dax Clerk
El Super
Wilmington , CA
05.2017 - 07.2023
- Completed physical inventory each week by certain time period
- Accurately recorded discrepancies of damaged products
- Manage product storage and rotation to reduce spoilage and damages
Cashier
El Super
Long Beach , CA
08.2014 - 05.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Lakewood High School
Lakewood, CA06.2014
Skills
- Customer service
- Bilingual
- Price Checking
- Product Purchasing
- Placing Orders
- Merchandise Organization
- Seasonal Displays
- End Cap Placement
- Merchandise Stocking
- Store Appearance
- Excellent Communication
- Shrinkage Prevention
- Active Listening
Timeline
USPS
Mail carrier
02.2024 - Current
Deli Clerk
Vallarta Supermarket
08.2023 - 01.2024
Operation Manager
El Super
05.2023 - 08.2023
Assistant Scan Coordinator
El Super
05.2017 - 08.2023
Dax Clerk
El Super
05.2017 - 07.2023
Cashier
El Super
08.2014 - 05.2017
Lakewood High School