Amalia Oramas Rodriguez

South Miami ,FL

Summary

My name is Amalia Oramas Rodriguez. I recently finished my bachelor's degree in psychology, with a 3.40 GPA. Throughout my academic and professional journey, I have consistently been drawn to roles that emphasize empathy, advocacy, and service to others. My educational background includes an RBT certification and in addition passing the RBT state board examination. I also accomplished the Certified Nursing Assistant (CNA) in Florida, the Home Health Aide (HHA) certificate, the Certified Behavioral Health Technician (CBHT) and the Certified Behavioral Health Case Manager (CBHCM), which laid the foundation for understanding human behavior, mental health, and social systems.

Overview

years of professional experience

Work History

Agent

American Airlines

01.2018 - 05.2025

Informed clients of policies and procedures.
Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
De-escalated and resolved customer complaints with punctual, polite and professional service.
Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.

Education

Bachelor - Psychology

Ana G. Mendez

Orlando, FL

03.2025

Autism Partnership Foundation Org

Online

09.2024

Skills

Problem-solving skills
Positive attitude
Customer service and care
Relationship building
Compassionate for others

Transportation assistance
Wheelchair transfers
Emotional support
Team collaboration

Languages

Spanish

Native or Bilingual

English

Native or Bilingual

Portuguese

Full Professional

Timeline