Amalia Vidauri
Citi
San Antonio,TX
14
years of professional experience
KYC Operations Manager leading BAU onboarding, account refresh, and remediation activity within a regulated financial-services control environment. Oversees KYC control reviews, MIS reporting, and analyst coaching and performance oversight while partnering with Compliance and senior stakeholders to resolve issues and protect service levels. Drives process improvement, system release readiness, and quality checks across new-client and refresh cases.
Work History
KYC Operations Manager
2 Years 1 Month- Track KYC cases weekly to support timely processing against compliance and service expectations.
- Manage KYC operations in line with Citi compliance policies and established control requirements.
- Lead new-client onboarding and refresh activity, improving the client experience through tighter process execution.
- Provide coaching, development, and performance oversight to KYC analysts while reinforcing team accountability.
- Partner with Compliance and senior stakeholders to resolve operational issues, manage priorities, and maintain escalation paths.
- Prepare MIS reporting for senior management, summarizing workload, operational performance, and delivery against targets.
KYC Operations Intermediate Associate Analyst
2 Years 8 Months- Tracked daily work items to help management prioritize critical cases and meet deadlines.
- Provided team-lead support to management for a unit of 14 KYC analysts, coordinating workload, coaching, and daily priorities.
- Performed comprehensive KYC reviews for consumer, entity, and nonprofit customers across remediation initiatives.
- Supported remediation projects and high-priority compliance efforts, including CAPs and MRAs.
- Produced and reviewed quality reports to identify defect trends and coaching opportunities for analysts.
- Partnered with Quality Control, Procedure, and Compliance teams on calibration, procedural updates, and corrections.
Compliance AML/KYC Associate Analyst II
4 Years 7 Months- Cross-trained for approximately four to five months in Special Title Account Opening.
- Validated client onboarding documents for completeness, accuracy, and compliance with established requirements.
- Entered and maintained customer information in core compliance systems with strong attention to detail.
- Escalated unusual activity and potential compliance risks to team leads and compliance partners.
- Partnered with branch and internal teams to gather required documentation and resolve onboarding issues.
Escalation Specialist
4 Years 8 Months- Audit peer investigations for quality and accuracy, coach peers on gaps, and document Regulation E procedures.
- Lead training huddles and new-hire classes on Regulation E investigations and workforce-management priorities.
- Communicate with Citi clients, ODFIs, and merchants to resolve issues, capture return codes, and limit ACH losses.
Education
High School Diploma
Skills
AML/KYC compliance operations
KYC client onboarding & refresh
Customer due diligence (CDD)
KYC remediation
Quality control & quality assurance
Regulatory documentation
Control framework design
Compliance case review
Operational leadership
People development
Stakeholder management
Escalation management
Performance oversight
Management information (MIS) reporting
Process improvement
Book of work management
Personal Information
Title: AML/KYC COMPLIANCE OPERATIONS MANAGER
TARGET POSITIONS
AML Compliance Manager | KYC Operations Manager | AML/KYC Team Lead | Financial Crime Compliance Manager | KYC Quality Assurance Manager | Compliance Operations Manager | AML Investigations Manager | Client Onboarding Manager | Senior AML/KYC Analyst
Timeline
KYC Operations Manager
Citi
09.2024 - CurrentRead More
KYC Operations Intermediate Associate Analyst
Citi
01.2022 - 09.2024Read More
Compliance AML/KYC Associate Analyst II
Citi
06.2017 - 01.2022Read More
Escalation Specialist
Citi
10.2012 - 06.2017Read More
James Madison High School
High School Diploma
Read More