Desired Job Title
Community ManagerGeneral ManagerCommunity Relations ManagerWork Type
Full TimeConsultingLocation Preference
On-SiteRemoteHybridLocation: San Diego, CA, US
Open to relocation: No
Open To Work
Amalia Phillips
San Diego,CA
Work Preference
Summary
Dynamic General Manager with expertise in operations management and team leadership. Proven track record in enhancing tenant satisfaction and implementing cost-control measures to drive profitability across managed properties.
Overview
1
1
Certification
17
17
years of professional experience
Work History
General Manager
Essex Property Trust Inc
San Diego, CA
10.2024 - Current
- Directed operational strategies to enhance property management efficiency and tenant satisfaction.
- Implemented cost-control measures that improved profitability across managed properties.
- Coordinated maintenance schedules to ensure timely resolution of tenant requests and property upkeep.
- Oversaw leasing processes, maximizing occupancy rates through effective marketing strategies and collaboration.
- Established strong vendor relationships, negotiating contracts that reduced operational expenses.
- Monitored financial performance metrics, ensuring alignment with organizational goals and budget expectations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Community Relations Manager
Essex Property Trust Inc
San Diego, CA
12.2018 - Current
- Developed community engagement strategies to enhance resident relations and brand reputation.
- Managed partnerships with local organizations to promote community events and initiatives.
- Facilitated communication between residents and property management to address concerns effectively.
- Organized outreach programs that increased community involvement and resident satisfaction.
- Trained staff on best practices for community relations, improving service delivery and responsiveness.
- Coordinated with internal departments to ensure alignment on community initiatives and goals.
- Mentored junior staff members to develop their skills in community outreach and project management practices.
- Analyzed feedback from residents to refine engagement strategies and improve overall experience.
Community Manager
BRE - Essex Property Trust Inc
San Diego, CA
05.2009 - Current
- Developed community engagement strategies to enhance resident satisfaction and retention.
- Led initiatives promoting social events, fostering strong community relationships among residents.
- Implemented feedback systems to identify resident needs and improve service delivery.
- Coordinated property maintenance efforts to ensure high-quality living environments for residents.
- Trained and mentored junior staff on community management best practices and resident relations.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Analyzed market trends to develop competitive pricing strategies for leasing and renewals.
Education
Bachelor of Science -
Bachelor of Science - Nursing
Quezon City Medical Center And Colleges
Philippines04-1991
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Efficient multi-tasker
- Staff training/development
- Expense control
- Administrative skills
- Exceptional interpersonal communication
- Budget administration
- Loss prevention
Accomplishments
2011 - On-Site Administrative Excellence
2016 Community Manager of the Year
2020 - MVP of the Year Award
Certification
- ARM, IREM - 02-2008
2016 - Community Manager of the Year
Awarded Community Manager of the Year for successfully delivering Financial and Metrics Goal for the company.
Timeline
General Manager
Essex Property Trust Inc
10.2024 - Current
Community Relations Manager
Essex Property Trust Inc
12.2018 - Current
Community Manager
BRE - Essex Property Trust Inc
05.2009 - Current
Bachelor of Science -
Bachelor of Science - Nursing
Quezon City Medical Center And Colleges