Aman Pahwa
Santa Clara,CA
Summary
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
5
5
years of professional experience
Work History
Casino Banker
Blackstone Gaming
04.2024 - Current
- Contributed to the casino''s reputation for integrity by ensuring compliance with all state gaming regulations and company policies.
- Maintained and monitored funds on assigned shift.
- Provided prompt and courteous service to external and internal guests.
- Maximized bankroll security by strictly adhering to internal controls and regulatory requirements.
- Counted cash and casino chips to accurately reconcile transaction reports.
Security Professional
GardaWorld Security
07.2022 - Current
- Manage and monitor access points; verify identification and issue security badges to authorized personnel.
- Recorded incident reports with detailed accounts of occurrences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Assessed ongoing risk factors and suggested improvements to senior management.
- Trained in emergency responses procedures, including fire drills, evacuations, CPR and first aid.
- Strong communication and problem solving skills to handle tense situation and maintain a safe environment.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Docs Specialist
Toyota
08.2023 - 03.2024
- Enhanced document organization by implementing a comprehensive filing system for easy access and retrieval.
- Reduced errors in documentation by conducting thorough quality checks and proofreading tasks prior to submission.
- Maintained up-to-date knowledge of software applications, ensuring optimal performance when creating or
editing documents. - Increased efficiency in the approval process by tracking pending approvals and following up with appropriate
parties when needed. - Maintained organized and efficient document flows by using excellent planning and multitasking skills.
Store Manager
Little Ceasers
02.2022 - 04.2023
- Analyzed sales trends to adjust inventory orders for improved turnover.
- Established a welcoming atmosphere to encourage repeat business.
- Analyzed sales data for strategic planning and resource allocation.
- Resolved customer complaints for improved store reputation and loyalty.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Senior Customer Service Analyst
E Clerx Customer Operations
08.2020 - 09.2021
- Improved customer satisfaction by efficiently resolving complex issues and providing exceptional service.
- Provided expert guidance on product features and functionality, assisting customers in making informed decisions.
- Enhanced team productivity by implementing new training programs and performance evaluation metrics.
- Produced detailed and relevant reports for use in making business decisions.
- Implemented new strategies to reduce customer wait times, enhancing the overall support experience.
Education
High School Diploma -
Colonel Brown Cambridge School
Dehradun, India05-2025
Bachelor of Technology - Mechanical Engineering
JMIT
KURUKSHETRA, India05-2019
Skills
- Leadership qualities
- Customer Satisfaction
- Confidentiality & Integrity
- Compliance monitoring
- Hiring and Onboarding
- Upselling strategies
- Growth Plans
- Overseeing Employees
- Records Organization and Management
- CCTV monitoring
- Recordkeeping skills
- Teamwork and collaboration
Timeline
Casino Banker
Blackstone Gaming
04.2024 - Current
Docs Specialist
Toyota
08.2023 - 03.2024
Security Professional
GardaWorld Security
07.2022 - Current
Store Manager
Little Ceasers
02.2022 - 04.2023
Senior Customer Service Analyst
E Clerx Customer Operations
08.2020 - 09.2021
High School Diploma -
Colonel Brown Cambridge School
Bachelor of Technology - Mechanical Engineering
JMIT
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