Amanda Miller
Bellevue,WA
Summary
Exemplary skills in customer service and time management. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Detail oriented with the ability to prioritize projects and meet deadlines. A self-starter with excellent organizational and communication skills.
Overview
18
18
years of professional experience
Work History
Retail Operations Manager
Axia Home Loans
08.2020 - Current
- Oversea daily operations to achieve the organization’s strategic profitability, growth, and risk management goals
- Support sales and operations in training and onboarding
- Serve as a bridge between sales and operations, facilitating communication, collaboration, and coordination between the two critical functions.
- Act as a point of contact to resolve issues that arise between sales and operations, ensuring smooth workflows and effective problem-solving.
- Work to implement solutions that improve efficiency and effectiveness across both sales and operations.
- Identify opportunities to streamline processes and enhance the overall operational performance, aligning with sales goals and customer needs.
- Support strategic initiatives that require collaboration between sales and operations.
- Deliver continuous training to enhance employee knowledge and ensure exceptional customer service while mitigating risks.
- Manage Processing Pipelines / Maintain month reporting in Encompass
- Direct Manage 6 Processors
- Oversee all processing staff to ensure efficient loan processing operations, emphasizing loan quality, risk management, and exemplary customer service.
- Use Encompass as processing system
Branch Operation Manager
Axia Home Loans
04.2014 - 08.2020
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Work closely with other departments to achieve the organization’s strategic profitability, growth, and risk management goals.
- Maintain and manage monthly reporting in Encompass
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Certified to underwrite conventional loans
- Served as subject matter expert regarding policies, procedures and technology.
- Performed monthly compliance checks.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Use Encompass as processing system
Sr. Loan Processor
Landover Mortgage
11.2006 - 04.2014
- Process loans from disclosures through funding - Average findings 40 loans
- Review file for submission and confirm file fits program requested
- Re-work problem files
- Process VA, USDA, CONV, BOND, Jumbo, Non-QM, FHA, 203k etc
- Manage Pipelines & Prepare monthly reports
- Work directly with other departments
- Certified Processor to underwrite conventional loans
- Served as subject matter expert regarding policies, procedures and technology.
- Use Encompass as processing system
Education
Certified U/W -
Through Axia Home Loans & Saxon Mortgage
CSUF Program For Mortgage Lending
High School Diploma -
La Sierra High School
La Habara, CASkills
- Social Perceptiveness
- Sales Support
- Critical Thinking
- Problem Anticipation and Resolution
- Service-Oriented
- Quality Assurance
- Team Building Leadership
- Time Management
- Prioritizing and Planning
- Employee Training Oversight
- Decision Making
- Proactive and Focused
Timeline
Retail Operations Manager
Axia Home Loans
08.2020 - Current
Branch Operation Manager
Axia Home Loans
04.2014 - 08.2020
Sr. Loan Processor
Landover Mortgage
11.2006 - 04.2014
Certified U/W -
Through Axia Home Loans & Saxon Mortgage
CSUF Program For Mortgage Lending
High School Diploma -
La Sierra High School
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