Morgan Bender
Foley,AL
Summary
Driven Retail Manager with more than 5 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
5
5
years of professional experience
Work History
Authorized Retail Manager
Cricket Wireless
09.2018 - Current
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Completed daily paperwork and computer entry of sales data as established by management.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Answered questions about store policies and addressed customer concerns.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
High School Diploma -
Coastal Alabama Community College
Fairhope, ALSkills
- Sales Activities
- Manage Budgets
- Social Perceptiveness
- Inventory Demand Forecasting
- Customer Outreach
- Staff Management
- Supply Chain Management
- Managing Employee Relations
- Managing Routines
- Sell Products
- Managing Appointments
- Customer Service
- Job Assignments
- Train Employees
- Assist Customers
- Sales and Marketing
- Order Supplies
- Restock Shelves
- Time Management
- Overcoming Objections
- Employee Mentoring
I have a passion for cleaning. im very detail oriented and a perfectionist.
Cleanliness is an important quality of life. It has became a form of therapy for me. Cleanliness is a habit not related to the wealth of a person, rather it is a habit which depicts the qualities a person is enriched with. Cleanliness is the major step to a healthy living. Cleanliness can prevent and cure people from communicable diseases.
Additional Information
I also have a passion for painting canvases. I have sold many of my paintings to friends and family.
Languages
Spanish
Limited Working
Timeline
Authorized Retail Manager
Cricket Wireless
09.2018 - Current
High School Diploma -
Coastal Alabama Community College