Gekia Barnes
Atlanta,GA
Summary
Talented professional with expert sales and Skill talents. Composed persona known for having excellent drive. Insightful Job Title with Number years of customer service experience.
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
14
14
years of professional experience
Work History
Retail Manager
Kids World
Atlanta, GA
08.2016 - 08.2021
- Trained and developed new employees for ease of transition into team.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Handled inventories, cash and payroll procedures and managed controllable P&L line items.
- Submitted reports to senior management to aid in business decision-making and planning.
- Increased retail space by Number square feet by improving gross profits by Number%.
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Cultivated customer loyalty to enhance retention by delivering outstanding service.
- Trained team members in successful strategies to meet operational and sales targets.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Retail Sales Associate
Unica
Atlanta, GA
02.2006 - 06.2015
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Supported loss prevention goals by monitoring shopper behavior.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Education
Therrell High School
Atlanta, GA05.1998
Skills
- Microsoft Internet Explorer
- Microsoft Access
- Sales Activities
- Customer Service
- Sales Tracking
Timeline
Retail Manager
Kids World
08.2016 - 08.2021
Retail Sales Associate
Unica
02.2006 - 06.2015
Therrell High School
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