Amanda Abadilla
Las Vegas,NV
Summary
Detail-oriented professional with extensive experience in healthcare support roles. Proven skills in patient coordination and process improvement. Expertise in training staff to enhance teamwork and operational efficiency, resulting in exceptional patient care outcomes.
Overview
13
13
years of professional experience
Work History
Health Center Ambassador
Culinary Health Center
Las Vegas, Nevada
04.2023 - Current
- Operated as point of contact for patients, providing a smooth and hospitable experience.
- Conducted MRI confirmation calls to prepare patients effectively, minimizing scheduling gaps.
- Identified workflow gaps and recommended process improvements to elevate patient experience and support staff efficiency.
- Coach and support new staff in mastering workflows and service standards.
- Assist with the creation and coordination of daily staff schedules to maintain workflow efficiency
Patient Representative
Kidney Specialist of Southern Nevada
Las Vegas, Nevada
02.2022 - 03.2023
- Coordinated appointments and optimized patient flow within clinic to enhance overall patient experience.
- Guided patients through insurance verification and billing inquiries to ensure clarity and understanding.
- Updated and managed patient records in electronic health systems to support accurate information access.
- Handled sensitive patient information while ensuring confidentiality standards.
- Adhered to HIPAA regulations regarding the privacy of personal health information.
- Maintained records of patient interactions, documenting all inquiries and resolutions.
Medical Office Assistant
Pediatric Gastroenterology & Nutrition Associates
Las Vegas , NV
05.2019 - 02.2022
- Supported healthcare providers in efficiently managing patient intake and scheduling appointments to enhance patient flow.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Managed high-volume incoming calls, effectively addressing inquiries and directing them to appropriate personnel to improve response time.
- Facilitated communication between families and medical staff regarding treatment plans to ensure clarity and support for patients.
- Managed billing processes, verifying insurance information and processing payments.
- Assisted with referrals and prepared medical records for patients.
Laboratory Service Representative
Kaiser Permanente
Harbor City, California
06.2013 - 10.2017
- Collaborated with team members to ensure efficient workflow and communication.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Verified patient information on requisitions to ensure correct test ordering and results reporting.
- Processed lab orders to generate labels for phlebotomist
Education
High School Diploma -
James Campbell High School
'Ewa Beach, HI05-2011
Skills
- Electronic health records
- Insurance verification
- Appointment scheduling
- Patient care
- Process improvement
- Team collaboration
- Attention to detail
- Effective communication
- Creative thinking
- Reliability
Timeline
Health Center Ambassador
Culinary Health Center
04.2023 - Current
Patient Representative
Kidney Specialist of Southern Nevada
02.2022 - 03.2023
Medical Office Assistant
Pediatric Gastroenterology & Nutrition Associates
05.2019 - 02.2022
Laboratory Service Representative
Kaiser Permanente
06.2013 - 10.2017
High School Diploma -
James Campbell High School