Cindy Sandoval De la Cruz
Las Vegas
Summary
Results-driven professional with extensive experience in brand promotion and mass communication strategies. Proven ability to create impactful promotional messages that enhance brand image and engage target audiences. Skilled in analyzing campaign metrics to optimize performance and drive results. Strong work ethic, adaptability, and exceptional interpersonal skills contribute to a positive customer experience in fast-paced environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Health Center Ambassador
Culinary Health Center
Las Vegas
03.2025 - Current
- Greeted members upon arrival and departure, providing facility tours to new members.
- Conducted outbound calls for member surveys and class reminders.
- Checked in members for radiology and lab services efficiently.
- Assisted in creating daily and weekly schedules for team operations.
- Represented Ambassador with professionalism in all interactions.
- Collaborated with managers to identify trends and address group interests or concerns.
- Maintained professionalism while working closely with leadership to enhance team performance.
Quality Coordinator, Lead
Arkos Health
Las Vegas
03.2023 - 03.2025
- Closed HEDIS measures effectively, ensuring compliance with healthcare standards.
- Scheduled home visits for patients to complete necessary measures, including diabetic eye exams and lab collections.
- Assisted patients in finding and scheduling appointments with primary care providers.
- Trained new Quality Care Coordinators to enhance home visit and point-of-care testing efficiency.
- Facilitated communication between departments to improve patient care delivery.
- Volunteered at events to promote company services and engage with patients.
- Monitored performance metrics, identifying opportunities for process improvement.
- Led training sessions on quality assurance standards and best practices.
Medical Assistant
Cano Health
Las Vegas
08.2021 - 01.2022
- Roomed patients and obtained vital signs before examinations.
- Administered injections and performed ear lavages as directed by providers.
- Conducted laboratory sample collection, including blood and urine tests.
- Executed EKGs and other diagnostic tests as requested by physicians.
- Maintained clean and organized examination rooms for efficient patient flow.
- Educated patients on treatment plans, medications, and preventive care.
- Documented patient medical histories and visit notes accurately.
- Facilitated communication between patients and healthcare teams to enhance care.
Surgical Tech
Red Rocks Surgery Center
Las Vegas
05.2021 - 07.2021
- Assisted in various procedures, including abdominal surgeries, breast augmentations, and facelifts.
- Maintained sterile environment during all surgical processes to ensure patient safety.
- Prepared and organized surgical instruments and equipment for efficient operation setups.
- Monitored patient vitals and responded to changes to support optimal care.
- Collaborated with nursing staff to facilitate seamless patient transitions between operating rooms and recovery areas.
- Operated suction devices and cautery machines under surgeon direction to enhance procedural effectiveness.
- Disposed of contaminated materials according to infection control policies, maintaining compliance with safety standards.
- Participated in continuing education to stay current with surgical technology practices.
Materials Manager/ Surgical Tech
LVC Surgery Center
Las Vegas
08.2020 - 04.2021
- Ordered and maintained supplies for office, nurses' area, and operating room.
- Prepared patient belongings, obtained vital signs, and prepped patients for procedures.
- Assisted nurses in Post Anesthesia Care Unit, communicating effectively with patients and families.
- Oversaw storage and organization of materials within the facility to ensure optimal access.
- Managed inventory control processes for surgical supplies and equipment to prevent shortages.
- Monitored stock levels, initiated reorders, and reviewed purchase orders for accuracy.
- Trained staff on proper handling of surgical materials to enhance safety protocols.
- Coordinated shipping and receiving activities to optimize inventory levels and minimize delays.
Surgery Scheduler Coordinator / Medical Assistant
UNLV Medicine
Las Vegas
08.2019 - 07.2020
- Scheduled patient appointments for surgeries, follow-ups, and routine consultations.
- Coordinated with medical staff to confirm appointments and manage scheduling conflicts.
- Obtained authorizations for diagnostic tests and medications from insurance providers.
- Collected patient information, including histories and vital signs, prior to examinations.
- Performed venipunctures and assisted with pre-operative preparations effectively.
- Educated patients on treatments and procedures, ensuring understanding of care plans.
- Maintained electronic health records accurately while adhering to HIPAA guidelines.
- Managed inventory of medical supplies, ensuring availability during surgical procedures.
Materials Manager, Surgical Technician, Medical Assistant
Red Rock Surgery Center
Las Vegas
08.2017 - 08.2019
- Managed inventory levels to ensure timely supply availability for surgical and office needs.
- Coordinated procurement processes with vendors for efficient materials acquisition.
- Assisted surgeons by preparing instruments and maintaining sterile fields during procedures.
- Monitored and restocked surgical supplies to support operational efficiency.
- Conducted regular audits to verify stock accuracy and compliance with safety regulations.
- Educated new staff on operating room protocols and equipment handling practices.
- Communicated effectively with patients regarding pre-operative and post-operative care instructions.
- Collaborated with nursing staff to facilitate smooth patient transitions throughout surgical processes.
Medical Assistant
Yuma Regional Medical Center
Yuma
02.2016 - 07.2017
- Roomed patients and efficiently obtained vital signs for accurate assessments.
- Administered intramuscular, subcutaneous injections, and performed venipunctures as required.
- Managed patient scheduling and coordinated specialty appointments to optimize care delivery.
- Obtained authorizations for medications and procedures in a timely manner.
- Maintained communication with nursing homes, hospice, and assisted living facilities for continuity of care.
- Educated patients on treatment plans, medications, and preventive care strategies.
- Documented patient visits accurately, ensuring compliance with HIPAA regulations.
- Assisted healthcare providers during examinations and procedures to enhance patient outcomes.
Medical Assistant / Office Technician
Preferred Agency (for CDCR)
Blythe
06.2014 - 04.2015
- Scheduled and closed appointments for Providers, RN, Radiology, and Lab.
- Utilized RIS/PAC, Ruhr, PHIP, MedStar, SOMs, Microsoft Office, and Excel daily.
- Assisted healthcare teams with patient intake and data entry processes.
- Managed appointment scheduling and maintained patient records efficiently.
- Collaborated with multidisciplinary teams to enhance patient service delivery.
- Adhered to HIPAA regulations for safeguarding confidential patient information.
- Measured vital signs and documented medical histories for examinations.
- Coordinated interdepartmental communication to facilitate workflow and improve outcomes.
Clinical Research Coordinator
eStudySite
Las Vegas
04.2011 - 10.2012
- Coordinated clinical trial activities across various therapeutic areas for multiple research projects.
- Managed participant recruitment and screening to ensure adherence to study protocols.
- Monitored compliance with Good Clinical Practice guidelines and regulatory requirements.
- Conducted training sessions for site staff on study procedures and protocols.
- Maintained accurate documentation of study data and participant records in electronic systems.
- Facilitated communication among sponsors, investigators, and regulatory bodies throughout trial life cycles.
- Monitored patient safety during clinical trials according to established guidelines.
- Reviewed case report forms for completeness and accuracy prior to database entry.
Medical Assistant
The Endocrine Clinic
Las Vegas
08.2009 - 06.2010
- Conducted patient intake and managed scheduling for efficient appointment coordination.
- Assisted healthcare providers with examinations, including EKGs, nerve conduction studies, and diagnostic testing.
- Maintained cleanliness and organization of examination rooms, ensuring readiness for incoming patients.
- Collected, labeled, and stored laboratory specimens accurately prior to testing procedures.
- Educated patients on treatment plans, medications, and preventive care options effectively.
- Documented patient medical histories and visit notes in electronic health records promptly.
- Administered injections and medications as directed, adhering to safety protocols throughout.
- Facilitated communication between patients and healthcare teams to address concerns and updates.
Medical Assistant
Cancer Therapy and Integrative Medicine
Las Vegas
06.2006 - 01.2008
- Performed venipuncture and administered intramuscular, subcutaneous, and intradermal injections.
- Obtained prior authorization for procedures to ensure coverage and compliance.
- Assisted healthcare providers during patient examinations and procedures, enhancing care quality.
- Managed patient scheduling and coordinated appointments to optimize clinic flow.
- Educated patients on treatment plans, medications, and preventive care options effectively.
- Maintained cleanliness and organization of examination rooms, ensuring readiness for incoming patients.
- Collected, labeled, and stored laboratory specimens accurately for testing purposes.
- Documented patient visits and maintained accurate medical records in electronic health system.
Phlebotomist
Quest Diagnostics
Las Vegas
05.2002 - 06.2006
- Obtained toxicology specimens, fungal scrapings, and blood gases from pediatric and geriatric patients.
- Collected blood samples using venipuncture and capillary methods for various tests.
- Maintained accurate records of patient information and sample collection processes.
- Ensured compliance with safety and infection control protocols during all procedures.
- Collaborated with healthcare professionals to enhance patient care and streamline specimen collection.
- Trained new staff on phlebotomy techniques, enhancing team efficiency and performance.
- Monitored patients for adverse reactions, providing immediate care when necessary.
- Processed and prepared specimens for laboratory testing while maintaining specimen integrity.
Education
Surgical Technology -
Anthem Institute
Las Vegas, NV01.2012
Applied Science -
The Academy of Medical and Business
Las Vegas, NV02.2002
Skills
- Documentation review and auditing
- Senior care and customer service
- Vital signs and Epic proficiency
- Teamwork and HIPAA compliance
- EMR systems and organizational skills
- Teaching and forklift operation
- Customer support and medical office experience
- CPT coding and clinical research
- Time management and computer operation
- Cashiering and data entry
- Basic life support and injection administration
- EHR management and multitasking
- Hospital experience and insurance verification
- Home health and quality assurance
- Phone communication and sales expertise
Certification
• IV Certification, 03/01/19, Present
• IV Therapy for Medical Assistant, 03/01/19, Present
• BLS/CPR/AED, 04/01/27, American Heart Association for Healthcare Provider
• Office Laboratory Assistant, 02/01/22, 02/01/26, State of Nevada, # 65635-AO-0
• Certified Clinical Medical Assistant (CCMA) 04/01/24, National Healthcare Association, #G8Q4A2Y9 (currently expired)
• BLS Certification
• CPR Certification
• Driver's License
• IV Therapy for Medical Assistant, 03/01/19, Present
• BLS/CPR/AED, 04/01/27, American Heart Association for Healthcare Provider
• Office Laboratory Assistant, 02/01/22, 02/01/26, State of Nevada, # 65635-AO-0
• Certified Clinical Medical Assistant (CCMA) 04/01/24, National Healthcare Association, #G8Q4A2Y9 (currently expired)
• BLS Certification
• CPR Certification
• Driver's License
Languages
Spanish
Professional
Timeline
Health Center Ambassador
Culinary Health Center
03.2025 - Current
Quality Coordinator, Lead
Arkos Health
03.2023 - 03.2025
Medical Assistant
Cano Health
08.2021 - 01.2022
Surgical Tech
Red Rocks Surgery Center
05.2021 - 07.2021
Materials Manager/ Surgical Tech
LVC Surgery Center
08.2020 - 04.2021
Surgery Scheduler Coordinator / Medical Assistant
UNLV Medicine
08.2019 - 07.2020
Materials Manager, Surgical Technician, Medical Assistant
Red Rock Surgery Center
08.2017 - 08.2019
Medical Assistant
Yuma Regional Medical Center
02.2016 - 07.2017
Medical Assistant / Office Technician
Preferred Agency (for CDCR)
06.2014 - 04.2015
Clinical Research Coordinator
eStudySite
04.2011 - 10.2012
Medical Assistant
The Endocrine Clinic
08.2009 - 06.2010
Medical Assistant
Cancer Therapy and Integrative Medicine
06.2006 - 01.2008
Phlebotomist
Quest Diagnostics
05.2002 - 06.2006
Surgical Technology -
Anthem Institute
Applied Science -
The Academy of Medical and Business