Highly Motivated Friendly Health center Ambassador with over 15 years of experience providing efficient and professional customer service. Excellent communication and organizational skills, and adept at multitasking in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Health Center Ambassador
United here Health
Las Vegas, NV
08.2022 - Current
Greet members and guide them to the correct department
Help with the check-in process for laboratory and radiology
Assist patient with paperwork
Check eligibility for member
Assist with wellness classes
Schedule appointment for laboratory
Reviews appointment date, time, location.
Assists with all non-clinical inquiries and directs patients to all relevant locations within the health center or to an outside source
communicate with wide variety of people from diverse socio-economic and ethnic back grounds respectfully and effectively
Utilizes effective listening skills and critical thinking skills to recognize and communicate issues to management including trends, anomalies and any other areas needing improvement
Front office Administer & Medical Assistant
Healthy Kids Care at Sunrise & Health kids Pediatrics
02.2018 - 02.2022
Greeted every visitor with a friendly smile and immediate offer of knowledgeable assistance
Answered heavy volume phone calls and handled high
Scheduling, and patient check-ins, Collecting Copay Deductibles No Show Fees
Verifying insurance eligibility
Maintained and replenished petty cash
Verified patient demographic data, forms, and insurance information
Triaged and routed phone calls, took messages, and followed-up to verify receipt of critical information
Distributed mail and faxes, and prepared patient files
Cleaned, prepared, and maintained examination rooms and treatment areas
Prepared specimens for outside lab testing
Vital signs, including pulse rate, temperature, blood pressure, weight, and height
Sterilized and positioned instruments and equipment for examinations and procedure
Administered injections and medications, dressed wounds, and collected lab specimens for tests Prepared specimens for outside lab testing
Scheduled lab work, tests, and procedures for patients Electronically ordered lab, x-ray Administered rapid tests such as COVID-19 & Flu A+B Strep throat urinalysis