Bianca Montes
Las Vegas,NV
Summary
An adaptable and professional individual with a strong focus on customer service. Brings valuable skills and experience in scheduling, insurance verification, and patient pre-testing, all while strictly adhering to HIPAA regulations. Expertise extends to cash handling, inventory management, and proficiency in using EMR and POS systems. Committed to making a positive difference in people's lives. Dedicated to helping others and ensuring their satisfaction throughout the day.
Overview
12
12
years of professional experience
Work History
Health Center Ambassador
UHH
10.2024 - Current
- Greet members and serve as a welcoming first point of contact.
- Schedule blood work appointments and ensure accurate data entry.
- Check in patients for imaging services and confirm required documentation.
- Direct members to the appropriate departments for seamless service.
- Collect feedback to improve services and address member concerns.
- Make follow-up calls regarding previous visits to ensure member satisfaction and completion of services.
Optometrist Assistant/Concierge
Eyediology
08.2023 - 10.2024
- Pre-tested patients and collected accurate medical information.
- Verified insurance and managed patient records in compliance with HIPAA.
- Scheduled appointments and maintained an organized calendar.
- Ordered, stocked, and managed contact lens inventory.
- Provided excellent customer service to patients.
Fountain worker
Mirage Hotel & Casino
08.2013 - 04.2023
- Prepared and served specialty drinks to customer specifications.
- Managed cash and credit card transactions accurately.
- Ensured compliance with health and safety regulations.
- Restocked and maintained inventory to meet demand.
- Delivered friendly and efficient service to enhance customer experience.
Education
HS diploma -
Skills
- Time management
- Active listening
- Appointment scheduling expertise
- Continuous learning mindset
- Detail-oriented approach
- Data entry efficiency
- Cross-cultural sensitivity
- Willingness to learn
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Patient support
- Appointment scheduling
- Patient confidentiality
Languages
Spanish
Professional Working
Timeline
Health Center Ambassador - UHH
10.2024 - Current
Optometrist Assistant/Concierge - Eyediology
08.2023 - 10.2024
Fountain worker - Mirage Hotel & Casino
08.2013 - 04.2023
Las Vegas High School - HS diploma,
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