Bianca Montes
Las Vegas,NV
Summary
An adaptable and professional individual with a strong focus on customer service. Brings valuable skills and experience in scheduling, insurance verification, and patient pre-testing, all while strictly adhering to HIPAA regulations. Expertise extends to cash handling, inventory management, and proficiency in using EMR and POS systems. Committed to making a positive difference in people's lives. Dedicated to helping others and ensuring their satisfaction throughout the day.
Overview
12
12
years of professional experience
Work History
Health Center Ambassador
UHH
Las Vegas, NV
10.2024 - Current
- Greet members and serve as a welcoming first point of contact.
- Schedule blood work appointments and ensure accurate data entry.
- Check in patients for imaging services and confirm required documentation.
- Direct members to the appropriate departments for seamless service.
- Collect feedback to improve services and address member concerns.
- Make follow-up calls regarding previous visits to ensure member satisfaction and completion of services.
Optometrist Assistant/Concierge
Eyediology
Las Vegas, NV
08.2023 - 10.2024
- Pre-tested patients and collected accurate medical information.
- Verified insurance and managed patient records in compliance with HIPAA.
- Scheduled appointments and maintained an organized calendar.
- Ordered, stocked, and managed contact lens inventory.
- Provided excellent customer service to patients.
Fountain worker
Mirage Hotel & Casino
Las Vegas, NV
08.2013 - 04.2023
- Prepared and served specialty drinks to customer specifications.
- Managed cash and credit card transactions accurately.
- Ensured compliance with health and safety regulations.
- Restocked and maintained inventory to meet demand.
- Delivered friendly and efficient service to enhance customer experience.
Education
HS diploma -
Skills
- Time management
- Active listening
- Appointment scheduling expertise
- Continuous learning mindset
- Detail-oriented approach
- Data entry efficiency
- Cross-cultural sensitivity
- Willingness to learn
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Patient support
- Appointment scheduling
- Patient confidentiality
Languages
Spanish
Professional Working
Timeline
Health Center Ambassador - UHH
10.2024 - Current
Optometrist Assistant/Concierge - Eyediology
08.2023 - 10.2024
Fountain worker - Mirage Hotel & Casino
08.2013 - 04.2023
Las Vegas High School - HS diploma,