Antigone Reyes
Ocala,FL
Summary
Seasoned Health Center Manager with experience in overseeing daily operations, managing healthcare staff and ensuring high-quality patient care. Strong work ethic and effective communication skills. Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.
Overview
20
20
years of professional experience
9
9
years of post-secondary education
Work History
Health Center Manager III
Planned Parenthood of Southern New England
Providence, RI
10.2021 - 08.2025
- Oversaw daily operations to ensure efficient health center functionality.
- Collaborated with healthcare providers to enhance patient experiences and outcomes.
- Managed staff scheduling to optimize patient care and service delivery.
- Monitored compliance with state and federal regulations in healthcare practices.
- Developed strategies to improve patient flow and reduce wait times effectively.
- Facilitated regular team meetings to discuss goals, challenges, and progress updates.
- Conducted regular reviews of patient charts to monitor healthcare outcomes and identify areas for improvement.
- Resolved conflicts between staff members or patients in a timely manner while maintaining confidentiality of all parties involved.
- Created reports detailing key metrics related to patient visits and financial performance.
- Explained policies, procedures and services to patients.
- Maintained records management system to process personnel information and produce reports.
- Recruited, hired and trained new medical and facility staff.
- Coordinated work activities and scheduling of medical, nursing and support staff.
Assistant Health Center Manager
Planned Parenthood of Southern New England
Providence, RI
05.2021 - 10.2021
- Managed daily operations of health services for diverse communities.
- Supervised and trained staff on best practices and procedures.
- Ensured compliance with health regulations and quality standards.
- Coordinated patient care services to enhance access and efficiency.
- Developed training materials for staff development and onboarding.
- Implemented policies to improve patient experiences and satisfaction.
- Coordinated with external stakeholders such as insurance companies, vendors.
- Maintained accurate records of patient visits and treatments to ensure proper billing practices were followed.
- Conducted regular reviews of patient charts to monitor healthcare
- Provided leadership and guidance to staff members on a wide range of topics, such as patient care, customer service, and protocols
- Ensured quality assurance standards were met throughout the health center's services.
- Monitored inventory levels of medical supplies and equipment used in daily operations of the health center; placed orders when necessary.
- Analyzed data from various sources to assess overall performance of the health center and make recommendations for improvement when necessary.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
Advanced Clinic Assistant-Surgical Services Coordinator
Planned Parenthood of Southern New England
Providence, RI
01.2006 - 05.2021
- Assisted patients with check-in and appointment scheduling processes.
- Maintained accurate patient records in electronic health systems.
- Coordinated communication between patients and healthcare providers.
- Handled sensitive information while ensuring patient confidentiality.
- Trained new staff on clinic procedures and protocols.
- Helped with administrative clinic work such as making appointments, answering telephone calls and greeting patients.
- Restocked supplies in examination rooms and team stations to support clinic operations.
- Verified patient billing information, processed patient accounts and maintained records and documentation.
- Recorded patient medical histories, updated charts and obtained insurance approvals as appropriate.
- Assisted with biopsies, injections and aspirations based on treatment requirements.
- Processed payments received from patients or third party payers.
- Provided customer service support by responding quickly to questions or complaints from patients or family members.
- Performed data entry tasks related to patient registration and visit documentation.
- Prepared lab specimens for delivery to laboratory facilities.
- Coordinated with other departments regarding referrals, authorizations and pre-certifications as required.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Education
Bachelor of Science - Practical Nursing
Rhode Island College
North Providence, RI 09.2016 - 12.2020
Technical Certification - Medical Assistant
The Sawyer School
Providence, RI 09.2004 - 12.2005
High school diploma or equivalent - Marketing
Cranston High School West
Cranston, RI 09.1999 - 01.2003
Skills
- Clinical operations
- Patient care coordination
- Effective communication
- Time management
- Customer service
- Employee recruitment and hiring
- Performance monitoring and evaluation
- Accreditation support
- Multitasking Abilities
- Electronic health records
- Compliance monitoring
- Staff training and development
- Health services management
- Customer service enhancement
- Team leadership
- HIPAA protocol adherence
- Patient care and education
- Medication reconciliation
- Policy and procedure compliance
- Patient assessment
- Direct patient care
- Licensed by RI DOH nursing board
- Nursing assessments
- Outpatient care
- Medication administration
- Clinical risk assessment
- Surgical care
Languages
Advanced, Advanced, Advanced
Job Related Training
- Nursing school training, 2016-2020
- Medical Assistant training, 2005
- CPR BLS, Current
Timeline
Health Center Manager III
Planned Parenthood of Southern New England
10.2021 - 08.2025
Assistant Health Center Manager
Planned Parenthood of Southern New England
05.2021 - 10.2021
Bachelor of Science - Practical Nursing
Rhode Island College
09.2016 - 12.2020
Advanced Clinic Assistant-Surgical Services Coordinator
Planned Parenthood of Southern New England
01.2006 - 05.2021
Technical Certification - Medical Assistant
The Sawyer School
09.2004 - 12.2005
High school diploma or equivalent - Marketing
Cranston High School West
09.1999 - 01.2003