Amanda Aboushaba
Ocoee
Summary
Results-driven employee with proven expertise in customer service and event coordination. Skilled in problem-solving and relationship building, consistently enhancing student and parent satisfaction through clear communication and efficient operations.
Overview
13
13
years of professional experience
Work History
Student Center Coordinator
Montverde Academy
Montverde, FL
02.2024 - 12.2025
- Coordinated daily operations in both the campus store and student cafe to ensure our students' and parents' needs were met.
- Supported communication between staff, students, and parents to foster an environment where new ideas for our space were heard and implemented
- Helped organize events and activities that used our space, such as middle school socials, ensuring logistical needs were met promptly and accurately.
- Trained new staff on procedures involving food handling in the cafe and using the computer system in the store to ensure inventory counts were accurate.
- Coordinated with external vendors to ensure necessary items for both the cafe and campus store were available for our students and parents. This involved securing vendors for any new food products requested and assisting in designing new clothing items for students and parents to be sold in the store.
- Increased student and parent satisfaction by providing exceptional customer service and promptly addressing concerns.
- Completed and submitted weekly food orders to our outside vendors to ensure we had everything needed to serve our menu.
- Completed and submitted orders for our clothing items as needed to ensure popular items were always in stock.
- Collaborated with team members to develop new menu items for our cafe, ensuring they could be realized with the limited space and equipment available.
- Established policies and procedures for managing our boarding students' package delivery to ensure they received all their items promptly and that this was recorded appropriately.
- "Wrote up" students for disciplinary infractions within the student center and coordinated with upper school faculty to ensure these disciplinary hours were "worked off" in an appropriate manner.
- Ensured compliance with local regulations and requirements regarding food handling training, and also supervised fire and "lock down" drills in our space.
- Maintained a clean facility by coordinating with janitorial staff to ensure no areas were overlooked when cleaning.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
- Encouraged students to complete quarterly surveys to identify areas for improvement and implemented such changes as appropriate.
- Ensured the student center was a safe space where all students were welcome, and assisted boarding students with tasks such as mailing items, planning weekend events or simply being someone they could talk to, as many were far from "home."
Independent Writer
YouZag
Orlando, FL
03.2016 - 12.2023
- Developed engaging responses to comments regarding hotel stays.
- Researched other platforms' responses to comments and concerns to ensure appropriate verbiage was used.
- Took guidance from marketing teams to align messaging with hotel policies and overall branding efforts.
- Adapted writing styles based on different platforms such as social media, blog posts, and print materials.
- Developed engaging responses for our clients, resulting in increased levels of guest satisfaction.
- Improved response quality by conducting thorough research and applying rigorous editing standards, ensuring error-free and impactful statements.
- Edited and proofread articles, ensuring clarity, consistency, and adherence to style guidelines.
Front Desk Agent
Disney
Orlando, FL
09.2012 - 12.2015
- Handled guest inquiries and resolved issues promptly to maintain high service standards.
- Coordinated with housekeeping and maintenance teams to ensure room readiness for guests and that any issues were promptly addressed during our guests' stay.
- Developed positive relationships with guests to foster repeat visits and loyalty initiatives.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Maintained clean and organized front desk areas to uphold polished company image.
- Mentored new hires on best practices at the front desk, ensuring they were properly trained and equipped to excel in their roles.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Monitored lobby area for cleanliness and comfort, ensuring a positive first impression.
- Streamlined communication with the events team on guest logistics for large groups.
Education
Bachelor of Science - Law
Dundee University
Dundee, Scotland05-2008
Skills
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Clear communication
- Decision-making
- Relationship building
- Data entry
- Conflict resolution
- Staff supervision
- Recordkeeping
- Event coordination
Timeline
Student Center Coordinator
Montverde Academy
02.2024 - 12.2025
Independent Writer
YouZag
03.2016 - 12.2023
Front Desk Agent
Disney
09.2012 - 12.2015
Bachelor of Science - Law
Dundee University