Hi, I’m
Beatrice Aponte-Lloyd
Copperas Cove,TX
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with a demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
18
years of professional experience
2
Certification
1
Language
Work History
Central Texas College
Student Center Coordinator
2016.04 - Current (8 years & 5 months)
Job overview
- Entered data, generated reports, and produced tracking documents.
- Hired, managed, developed, and trained staff; established and monitored goals; conducted performance reviews; and administered salaries for staff.
- We gathered and organized materials to support operations.
- They are coordinated with the human resources department to handle payroll and personnel databases.
- Completed bi-weekly payroll for up to 20 employees
Solix
Trainer/Quality Assurance Manager
2015.01 - 2015.09 (8 months)
Job overview
- Mentored new hires, resulting in more vital staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Conducted needs assessments to identify performance gaps and develop targeted learning solutions.
- Created and oversaw 5-week New Hire/Developmental training programs for operations.
GC Services Call Center
Operations Manager, Customer Experience
2006.01 - 2014.04 (8 years & 3 months)
Job overview
- Supervised operations staff, FTE 185 agents and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding, and training of new hires to fulfill business requirements.
- Assisted in recruiting, hiring, and training of team members.
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness
Education
University of Texas At Permian Basin , Odessa
Bachelor of Arts from Psychology
12.2021
Skills
- Employee Recruitment
- Clerical Support
- New Employee Onboarding/Training
- Service Quality
- Microsoft Office Suite
- Coordinating Training Materials
- FMLA Comprehension
- Performance Improvement
Certification
- Human Rights Training - 2023
Awards
2009 HR Strategic Partner Award
Languages
Spanish
Native or Bilingual
Timeline
Student Center Coordinator
Central Texas College
2016.04 - Current (8 years & 5 months)
Trainer/Quality Assurance Manager
Solix
2015.01 - 2015.09 (8 months)
Operations Manager, Customer Experience
GC Services Call Center
2006.01 - 2014.04 (8 years & 3 months)
- Human Rights Training - 2023
University of Texas At Permian Basin
Bachelor of Arts from Psychology
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