Amanda Acee
Niagara Falls,NY
Summary
Motivated and service-driven financial professional with strong experience in call center operations, banking, and member relations. Proven ability to resolve complex issues, support team success, and deliver exceptional member experiences in high-volume environments. Demonstrates leadership through initiative, problem-solving, and collaboration, with a strong interest in advancing into a supervisory role.
Overview
11
11
years of professional experience
Work History
Member Experience Representative – Call Center
Niagara’s Choice FCU
Lockport, NY
11.2024 - Current
- - Manage a high volume of inbound member calls, delivering accurate, efficient, and solutions-focused service.
- - Resolve complex account and service issues by identifying root causes and ensuring timely follow-up.
- - Serve as a reliable resource for peers by sharing knowledge on processes and systems.
- - Educate members on products, services, and digital tools, increasing engagement and self-service adoption.
- - De-escalate challenging situations with professionalism, preserving member trust and satisfaction.
- Trained new team members on member service protocols and products.
Customer Service Cashier
Geico
Getzville, NY
01.2024 - 06.2024
- - Delivered efficient and courteous service in a fast-paced environment.
- - Handled customer concerns and ensured positive resolution outcomes.
Client Service Representative
KeyBank
Lockport, NY
07.2020 - 11.2023
- - Handled high-volume calls and emails, resolving client inquiries accurately and efficiently.
- - Built strong client relationships while identifying needs and recommending appropriate solutions.
- - Maintained detailed records to ensure accuracy and compliance.
Customer Service Representative
Bank of America
Getzville, NY
02.2019 - 01.2020
- - Provided knowledgeable support on banking products and services.
- Facilitated positive customer interactions by addressing concerns and resolving issues promptly and effectively.
Store Manager
Piercing Pagoda
Williamsville, NY
12.2017 - 12.2018
- - Led daily operations, including staff supervision, hiring, and training.
- - Drove team performance, productivity, and sales results.
- Trained and mentored staff, enhancing team performance and operational efficiency.
Assistant Manager
Sally Beauty Supply
Niagara Falls, NY
01.2015 - 11.2017
- - Supported store operations, staff development, and customer service excellence.
- - Trained employees and resolved customer concerns effectively.
Education
Associate’s Degree - Business Management
Erie Community College
Skills
- Leadership & Team Support
- Call Center Operations
- Member Relations
- Conflict Resolution
- Problem Solving
- Regulatory Compliance
- Training & Mentorship
- Communication
- Process Improvement
Timeline
Member Experience Representative – Call Center
Niagara’s Choice FCU
11.2024 - Current
Customer Service Cashier
Geico
01.2024 - 06.2024
Client Service Representative
KeyBank
07.2020 - 11.2023
Customer Service Representative
Bank of America
02.2019 - 01.2020
Store Manager
Piercing Pagoda
12.2017 - 12.2018
Assistant Manager
Sally Beauty Supply
01.2015 - 11.2017
Associate’s Degree - Business Management
Erie Community College