Mary Moss
San Ysidro,CA
Summary
Hospitality and food service professional with over 20 years of experience in dining, catering, culinary operations, and customer service, including more than 7 years with the University of California, San Diego. Experienced in high-volume university dining operations, banquet and catering services, kitchen leadership, market operations, staff training, food safety compliance, and customer service excellence.
Throughout my time at UC San Diego, I have worked across multiple campus dining locations including Saltair Catering, OceanView Terrace, Café Ventanas (before and after renovations), The Bistro, 64 Degrees, and Goody’s Market, as well as summer operations at Canyon Vista, Pines, and Sixth College. This experience has provided me with a well-rounded understanding of university dining, retail market operations, catering services, kitchen production, and customer-focused hospitality in a variety of fast-paced environments.
Proven ability to adapt across multiple operational roles while supporting efficient service, team collaboration, and positive guest experiences. Strong understanding of university dining operations from multiple perspectives through progressive experience in banquet service, culinary production, market operations, and leadership support roles.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Additional UCSD Dining Experience
University of California, San Diego
05.2026 - Current
- Currently been training as a market associate at Goody’s Market, gaining knowledge of university market and retail dining operations.
- Daily market and retail food service operations
- Product placement and merchandising
- Inventory storage and stock organization
- Operation and maintenance of coffee and beverage equipment
- Oversight of daily operational tasks and workflow completion
- Customer service within high-volume university retail environments
- Team collaboration and operational support across multiple departments
Senior Cook
University of California, San Diego
La Jolla, California
08.2021 - Current
- Directed daily food production while maintaining quality, portion control, and presentation standards
- Instructed and supported kitchen staff and student employees in food preparation, cooking techniques, and kitchen safety
- Ensured compliance with sanitation procedures, temperature monitoring, food storage standards, and health regulations
- Managed kitchen workflow by prioritizing production schedules and coordinating stations during peak service periods
- Assisted with large-scale meal preparation for campus dining, catering events, athletic functions, and university programs
- Adapted quickly to changing production demands, special dietary requests, and staffing challenges
- Troubleshot operational issues including equipment malfunctions, supply shortages, and time-sensitive production concerns
- Maintained inventory organization through stock monitoring, product rotation, and waste reduction practices
- Supported positive customer dining experiences through consistent food quality and service standards
- Collaborated with executive chefs, dining managers, and culinary teams to improve operational efficiency and support departmental goals
Banquet Captain
University of California, San Diego
07.2019 - 02.2020
- Supervised banquet staff during university catering and special events
- Trained and mentored student employees and banquet team members
- Delivered exceptional customer service to students, faculty, alumni, and university guests
- Ensured compliance with food safety, sanitation, and university service standards
- Coordinated banquet room setup, event service, and breakdown operations
- Collaborated with catering managers, chefs, and university departments to execute successful events
- Managed multiple responsibilities simultaneously in fast-paced event environments
- Resolved guest concerns and operational issues professionally and efficiently
- Maintained event timelines and smooth service flow throughout functions
- Supported communication and teamwork between banquet staff and university leadership teams
Education
UC Learning -
UCSD
CA 05.2025 - 05.2026
Bachelor of Arts
University of Hawaii At Manoa
Honolulu, HI 09.2011 - 12.2015
Skills
- Food Service Operations
- Leadership & Team Support
- Banquet & Catering Services
- University Dining Operations
- Kitchen Production & Workflow
- Staff Training & Mentorship
- Customer Service Excellence
- Food Safety & Sanitation Compliance
- Inventory & Product Management
- Problem Solving in Fast-Paced Environments
- Communication & Team Collaboration
Timeline
Additional UCSD Dining Experience
University of California, San Diego
05.2026 - Current
UC Learning -
UCSD
05.2025 - 05.2026
Senior Cook
University of California, San Diego
08.2021 - Current
Banquet Captain
University of California, San Diego
07.2019 - 02.2020
Bachelor of Arts
University of Hawaii At Manoa
09.2011 - 12.2015