Amanda Adame
El Paso,TX
Summary
Dedicated Customer Service Representative with expertise in dispute resolution, call handling, and order tracking. Proven ability to enhance customer relationships and streamline administrative processes for optimal efficiency.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Customer Service Representative
XPO
El Paso, Texas
04.2017 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with inquiries and resolved issues efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Handled high-volume calls while maintaining a positive attitude.
- Collaborated with team members to improve service delivery processes.
- Documented customer interactions accurately for record-keeping purposes.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Updated databases with new and modified customer data.
- Supported sales team members to drive growth and development.
Education
High School Diploma -
Del Valle High School
El Paso, TX05-2004
Skills
- Customer relationship management
- Dispute resolution
- Call handling
- Order processing
- Billing procedures
- Order tracking
- Delivery scheduling
- Database management
- Administrative support
- Documentation
- Data collection
- Process improvement
- Inbound and outbound calling
- Scheduling
- Typing proficiency
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
XPO
04.2017 - Current
High School Diploma -
Del Valle High School