Amanda Aguero
Lakewood,WA
Summary
Hardworking and highly Energetic Performer. 8 years working in customer service. Giving nothing less of dedication, pure intention and attitude that's out the roof. Passionate job seeker eager to conquer yet another opportunity thrown my way.
Overview
8
8
years of professional experience
Work History
Office Admin
Custom Bilt Metals
Lakewood, WA
01.2024 - Current
- Supported office administration tasks such as order entry, inventory check, will call customers and email correspondence when orders appear.
- Enhanced administrative efficiency by streamlining office processes and implementing new organizational systems.
- Managed all aspects of office administration, including organizing supplies, answering phones, and filing important records.
- Provided administrative support to staff members, ensuring smooth operations within the office.
- Responded to inquiries from callers seeking information which includes stock levels, payments/past due balances and knowledge on what we sell.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
- Assisted with onboarding of new employees.
Delivery Truck Driver
Fedex
Fife, WA
12.2022 - 01.2024
- Operated equipment such as hand trucks and carts to efficiently load and unload vehicles, consistently maintaining tight timetables.
- Demonstrated safe driving by following regulations and safety procedures.
- Delivered packages in a timely manner, followed scheduled pick up times for every business.
- Range of 100 stops and 400+ packages A day.
- Gained the memory skill of addresses to all 100 different business
- Offered every customer outstanding service, promoting high satisfaction and cementing loyalty.
Manager
BBQ PETES
Lakewood, WA
06.2020 - 11.2022
- Maintained professional, organized, and safe environment for employees and patrons.
- Imputed all types of sales in system including product, delivery sources and employees.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Server
Emerald Queen Casino
Fife, WA
02.2019 - 05.2020
- Answered customers' questions, recommended items, and recorded order information.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server
Crust Pizzeria Napoletana - Guam Pizza & Pasta Restaurant
Agana, GU
09.2016 - 01.2019
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained positivity, high energy and awareness for private events.
- Completed Inventory including food, drinks and tableware.
- Memorization skills of the menu, the specials and history of the company.
- Ensured not only my table customers but others were felt just at home with refills and check ups that their meals was outstanding.
Education
High School Diploma -
Tiyan High School
Barrigada, GU05.2016
Skills
- Customer Service
- Efficiency and Time Management
- Highly Energetic
- Fast Learner
- Leadership skills
Accomplishments
- "Lived in restaurant" award.
- Top 5 in sales.
- Silver medalist for Wrestling
Timeline
Office Admin
Custom Bilt Metals
01.2024 - Current
Delivery Truck Driver
Fedex
12.2022 - 01.2024
Manager
BBQ PETES
06.2020 - 11.2022
Server
Emerald Queen Casino
02.2019 - 05.2020
Server
Crust Pizzeria Napoletana - Guam Pizza & Pasta Restaurant
09.2016 - 01.2019
High School Diploma -
Tiyan High School