Amanda Alea Reyes
Homestead,FL
Summary
Compassionate and organized Manager with over 2 years of experience overseeing daily operations in a mental health and wellness setting. Skilled in staff supervision, client intake coordination, scheduling, and billing, with a strong focus on maintaining a supportive and respectful environment for individuals receiving psychiatric care. Experienced in handling confidential health records in compliance with HIPAA and collaborating with multidisciplinary teams to ensure quality patient care. Dedicated to promoting a safe, welcoming, and efficient environment that supports clients’ therapeutic goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Infinity Life Wellness Center Inc
03.2022 - Current
- Oversaw daily operations, ensuring smooth workflow and excellent client service.
- Supervised and trained a team of 13 staff members to meet performance goals.
- Created and maintained schedules for employees and service providers.
- Managed inventory, ordered supplies, and coordinated with vendors.
- Developed and implemented procedures to improve efficiency and client satisfaction.
- Resolved client concerns quickly and professionally.
- Maintained accurate financial records and processed payments.
- Fostered a supportive, welcoming environment for clients of all ages.
- Maintained strict confidentiality with client records and health information.
Billing Specialist
Infinity Life Wellness Center
10.2024 - Current
- Prepared and submitted insurance claims accurately and on time.
- Verified patient insurance coverage and obtained necessary authorizations.
- Reviewed invoices and corrected errors to ensure accurate billing.
- Maintained detailed financial and client records in compliance with privacy laws (HIPAA).
- Processed payments, refunds, and account adjustments.
Billing Specialist
Mount Sinai
11.2021 - 2021
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Enhanced accuracy in patient billing through meticulous record-keeping and verification of insurance details.
Billing Specialist
Healing Touch Wellness & Chiropractic Centre
01.2020 - 10.2020
- Generated detailed billing reports for management review and financial tracking.
- Monitored outstanding balances and followed up on overdue accounts.
- Posted daily payments and reconciled accounts to ensure accuracy.
- Coordinated with healthcare providers to obtain necessary documentation for claims.
- Ensured compliance with insurance requirements and state/federal regulations.
Education
Sunshine High School
Orlando, FL01-2020
Skills
- Customer service
- Team leadership
- Time management
- Complex Problem-solving
- Staff management
- Documentation and reporting
- Operations management
Certification
- RBT - Registered Behavior Technician
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Billing Specialist
Infinity Life Wellness Center
10.2024 - Current
Manager
Infinity Life Wellness Center Inc
03.2022 - Current
Billing Specialist
Mount Sinai
11.2021 - 2021
Billing Specialist
Healing Touch Wellness & Chiropractic Centre
01.2020 - 10.2020
Sunshine High School
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