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Hi, I’m
Amanda Alfaro
Forward Thinking Leader with a passion for client success, ops and sales!
Chicago,IL
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Summary
Focused Sales, Operations & Client Success Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. With 10 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
15
years of professional experience
4
years of post-secondary education
3
Languages
Work History
Talent.com Chicago, IL
Senior Sales & Customer Success Manager
02.2020 - Current
Job overview
- Motivated team members to meet and exceed sales targets.
- Met with new customers to provide product and service information, listen to needs and learn about business operations.
- Recruited and trained multiple new members of guest service team.
- Collected information about company objectives and employee deficiencies in order to assess training needs.
- Developed training programs to meet company objectives.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Targeted new markets and increased sales 20% through proactive sales and negotiation techniques MoM.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation
- Formulated and presented innovative strategies to team members, executives and customers to build foundation for successful sales plans
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Directed sales support staff in administrative tasks to help sales reps close deals.
TravelzapChicago, IL
Sales Manager
07.2016 - 02.2020
Job overview
- Identified new business opportunities through cold calling, networking, social media marketing and prospective database leads
- Pursued minimum of 30 new outsourced leads each month
- Trained and coached team of 15 sales professionals focused on servicing inbound and outsourced lead accounts
- Liaison between internal and external stakeholders, clients and various external vendors to develop and implement client solutions
- Obtained pricing to be able to negotiate contracts and solidify beneficial agreements to consumer
- Effectively communicated with clients using well-developed interpersonal skills, helped to improve relationships and rapport, which has in turn has at top 10% of agents for 2018, with pipeline of repeat clientele and referrals from past clients
- Collaborated with colleagues to implement best practices across department and exceed team goals
- Monitored employee progress and gave feedback to management and additional training requirements.
- Selected curriculum and developed lesson plans to educate employees on specific Sales and Customer Service topics.
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
Estee Lauder CompaniesChicago, IL
Regional Director of Sales and Operations
05.2008 - 07.2017
Job overview
- Maintained information and client satisfaction for high-profile accounts worth upwards of $2M per territory
- Forecasted annual, quarterly and monthly sales goals
- Trained and coached team of 50+ sales professionals focusing on product knowledge and sales tactics
- Identified new product opportunities and target customers to create robust sales plans which resulted in average increase in revenue of about 15% per quarter
- Built and managed sales funnel using metrics to forecast achievements and measure goals
- Coordinating full sales operations within assigned region, while evaluating store and individual performances
- Led cross-functional training for external and internal clients and created all training materials and exams.
- Collaborated with management to identify company training needs and scheduling.
- Built, trained and managed sales and operational teams to carry out sales initiatives and reach objectives.
- Recommended sales strategies for improvement based on regular market research and competitor analysis.
Education
University of Illinois At ChicagoChicago, IL
Bachelor of Science from Business Management
08.2004 - 05.2008
University Overview
- Minored in Marketing and Sales
- Graduated with 3.8 GPA
Skills
Business development and planning
Coaching and mentoring
Training and Onboarding Teammates and Clients
Territory sales management
Sales coordination
Sales leadership
Advanced Salesforcecom user
Sales strategy development
Software
Hubspot
Microsoft Office
Salesforce
GSuite
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Sales & Customer Success Manager
Talent.com
02.2020 - Current
Sales Manager
Travelzap
07.2016 - 02.2020
Regional Director of Sales and Operations
Estee Lauder Companies
05.2008 - 07.2017
University of Illinois At Chicago
Bachelor of Science from Business Management
08.2004 - 05.2008