Amanda Allen

• Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
• Developed individual treatment goals based on history and diagnosis.
• Provided comprehensive case management services, created treatment plans to provide patient with appropriate resources.
• Coordinated referrals for addiction services based on individual client needs and preferences.
• Collaborated with team members to achieve target results.
• Identified issues, analyzed information and provided solutions to problems.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Increased customer satisfaction by resolving issues.
• Prepared variety of different written communications, reports and documents.
• Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
• Evaluated treatment plans against individual goals and healthcare standards.
• Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
• Helped patients receive appropriate, high-quality care with reasonable results.
• Participated in professional growth programs to support special education improvement efforts.
• Provided crisis intervention and risk assessments.
• Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Generated department orders and accompanying documentation.
• Monitored and optimized inventory, and reordered materials as required.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Acted as first point of contact and set appointments for prospective clients.
• Answered phone calls and answered questions from potential MAT. Scheduled intake appointments, inductions appointments, new primary care providers and behavioral health appointments. Provided treatment or community resources in Douglas County and resources in Oregon.
• Communicated with doctor to verify medication dosages, refill authorizations and patient information.
• Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
• Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
• Communicated instructions to patients or caregivers about proper use and storage of drugs.
• Maintained proper drug storage procedures, registries and records for controlled drugs.
• Counseled patients on medications, appropriate dosage and potential side effects.
• Administered medications to patients and remained vigilant for negative side effects.
• Increased medication and medical terminology knowledge through research and continuing education.
• Reported changes in patient status regarding drug therapy.
• Administered prescribed drugs to high-volume patient caseload.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Reviewed patient progress to document effects of any prescribed medication.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens
• Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
• Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment

2018 - 2022: Lead National Certified Medical Assistant II

• Enforced department policies and procedures to keep team operating effectively and delivering top-notch quality care.
• Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
• Precepted newly hired medical assistants to train each on office procedures and important tasks.
• Coordinated work of medical assistants to keep team performance high and effectively handle needs of patients daily for all provider patient panels and doctor residency program provider patient panels.
• Called and faxed pharmacies to submit prescriptions and refills.
• Obtained client medical history, medication information, symptoms and allergies.
• Collected and documented patient medical information such as blood pressure and weight.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Taught patients about medications, procedures and care plan instructions.
• Verified appropriate lab couriers picked up collected lab specimens.
• Obtained all prescribed laboratory testing.
• Ordered and prepared reagents and supplies.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
• Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
• 2014 - 2016: National Certified Medical Assistant II
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Participated in team-building activities to enhance working relationships.
• Maintained energy and enthusiasm in fast-paced environment.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Called and faxed pharmacies to submit prescriptions and refills.
• Obtained client medical history, medication information, symptoms and allergies.
• Collected and documented patient medical information such as blood pressure and weight.

• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Obtained payments from patients and scanned identification and insurance cards.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
• Expertly managed planning, scheduling and coordination of outpatient procedures.
• Coordinated with facilities to set up urology surgeries.
• Verified insurance coverage and obtained prior-authorizations.
• Checked patients in and out and collected payments.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Received and routed laboratory results to correct clinical staff members.
• Scheduled appointments with specialists on behalf of clients.
• Called insurance companies to get certification and other benefits information on behalf of patients.
• Accomplished multiple tasks within established time frames.
• Maintained professional demeanor by staying calm when addressing unhappy or angry patients.
• Arrived to open and closed clinics daily to uphold successful operations strategies and maximize business success.
• Answered questions about and trained new employees.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department
• Interacted with customers by phone, patient portal or in-person to provide information.
• Maintained transaction security by verifying payment cards against identification
• Provided clerical support to company employees by copying, faxing and filing documents
• Wrote and distributed treatment, immunization and home-care paperwork to educate patients and enhance outcomes
• Answered multi-line phone system and enthusiastically greeted callers
• Designed employee work schedules to address complete operational needs