Hi, I’m
Amanda Alonso
Summary
Knowledgeable Management. Led teams with focus on achieving goals and improving processes. Demonstrated leadership in project management and team collaboration. Utilized problem-solving and communication skills to drive success.
Overview
3
years of professional experience
Work History
Chic-Fil-A
Team Leader
02.2023 - Current
Job overview
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Publix Grocery
Customer Service Cashier
01.2022 - 02.2023
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Cold Stone Creamery
Crew Member
05.2022 - 08.2022
Job overview
- Worked front counter, and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Cape Fear Community CollegeWilmington, NC
No Degree from Business Administration And Management
University Overview
- Relevant Coursework: [ Macroeconomics ] & [ Business Intro]
- Relevant Coursework: [ Principles of Accounting] & [ Pre cal]
Skills
- Customer Service
- Problem Solving
- Technical Skills
- Time Management
- Cash Handling Expertise
- Telephone Etiquette
- Interpersonal Skills
Languages
Spanish
Native or Bilingual
Timeline
Team Leader
Chic-Fil-A
02.2023 - Current
Crew Member
Cold Stone Creamery
05.2022 - 08.2022
Customer Service Cashier
Publix Grocery
01.2022 - 02.2023
Cape Fear Community College
No Degree from Business Administration And Management