Amanda Alvarez
Oklahoma City,OK
Summary
I’m a seasoned operations manager. I have over ten years of customer service experience. I’ve worked in high volume night clubs, bars, and restaurants. I’m very determined, reliable, punctual, and outgoing. Strengths include leadership, problem solving, time management, multitasking and team building. I am familiar with excel, sending and receiving invoices, counting large amount of cash. I am devoted to give my very best at any job or challenge I am given.
Overview
16
16
years of professional experience
2012
2012
years of post-secondary education
Work History
Operations Manager
Night Trips
Oklahoma City, Oklahoma
09.2020 - Current
- Managed daily operations and ensured efficient team workflows.
- Interviewing
- Developed operational guidelines to ensure compliance with safety standards.
- Hiring and training
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Money transactions
- Bank transactions
- Event planning
Bartender/Waitress Trainer
Red Dog Cafe
Oklahoma City, OK
04.2013 - 08.2020
- Mixed and served a variety of beverages to customers.
- Maintained cleanliness and organization of the bar area.
- Assisted customers with menu selections and drink recommendations.
- Collaborated with kitchen staff to ensure timely service delivery.
- Processed cash and credit transactions accurately and efficiently.
- Trained new bartenders on techniques and bar operations.
- Developed seasonal cocktail specials reflecting customer preferences.
- Managed inventory levels and ordered supplies as needed.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Hostess/waitress
Emerson Biggins sports bar and grill
Oklahoma City, OK
02.2011 - 04.2013
- Greeted and seated guests in a welcoming and efficient manner.
- Managed reservations and coordinated seating arrangements for large parties.
- Updated waitlists and communicated wait times to guests accurately.
- Provided menus and informed guests about daily specials and promotions.
- Maintained cleanliness of the dining area, including menus and tables.
- Collaborated with kitchen staff to ensure smooth flow of service during peak hours.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
Head Hostess
Olive Garden
Oklahoma City, OK
02.2010 - 02.2011
- Greeted and seated guests promptly in a high-volume dining environment.
- Managed reservations and waitlists using restaurant management software.
- Coordinated with servers to ensure smooth guest experiences and service flow.
Dietary Aide
Meadow lake assisted living
Oklahoma City, OK
05.2009 - 01.2010
- Prepared nutritious meals following dietary guidelines for residents.
- Assisted in serving meals and ensuring resident satisfaction.
- Maintained cleanliness and organization in the kitchen and dining area.
- Set up trays and food service carts to deliver food to residents.
- Served food and snacks according to planned menu and patients' diet orders.
- Treated patients and team members with dignity and respect.
Education
Capitol Hill High School
Oklahoma City, OKSome College (No Degree) - Occupational Studies of Surgical Science
Heritage College
Oklahoma City, OKSkills
- Customer service skills
- Experienced with POS
- Operational efficiency
- Compliance management
- Team supervision
- Time management
- Event planning
- Staff training
- Scheduling management
- Effective communication
- Problem solving
- Conflict resolution
- Decision making
- Financial management
- Cost reduction
- Sales background
- Business and operations management
- Performance evaluations
- Schedule management
- Onboarding and orientation
- Communication skills
Timeline
Operations Manager
Night Trips
09.2020 - Current
Bartender/Waitress Trainer
Red Dog Cafe
04.2013 - 08.2020
Hostess/waitress
Emerson Biggins sports bar and grill
02.2011 - 04.2013
Head Hostess
Olive Garden
02.2010 - 02.2011
Dietary Aide
Meadow lake assisted living
05.2009 - 01.2010
Capitol Hill High School
Some College (No Degree) - Occupational Studies of Surgical Science
Heritage College