Amanda Anderson
South Elgin,IL
Summary
Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Detail-oriented Data entry Excellent communication skills Strong work ethic Flexible Works well under pressure Dedicated team player Medical terminology
- Hardworking [Job Title] brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
9
9
years of professional experience
Work History
Front Desk Medical Receptionist
Bedrose Pediatrics
Hoffman Estates, Illinois
12.2017 - 11.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability making over 10 same day appointments and fitting them into schedule using best judgment.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
Central Registration & Scheduling/ Evening Operator
Barrington Orthopedic Specialists
Schaumburg, United States, United States
04.2013 - 04.2017
- Answered over 60 telephone calls to offer office information, answer questions and direct calls to staff when working operator shift.
- Registered and verified patient records before triage with most up-to-date information.
- Answered over 40 phone calls scheduling appointments and handling patient inquiries when working central call center shift.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Sales Associate
Von Maur
St. Charles, United States, United States
09.2012 - 04.2013
- Greeted customers and helped with product questions, selections and purchases.
- Answered questions about store policies and addressed customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Met set goal of increasing sales at least 5% each month by recommending additional products to customers.
Education
Bachelor of Arts - Psychology and Human Services
Columbia College of Missouri - Online Campus
Elgin, IL2023
Associate of Arts - Psychology And Human Resources
Elgin Community College
Elgin, IL2017
Skills
- Epic Systems
- Medical Recordkeeping
- Organization and Time Management
- Taking Client Histories
- Verbal and Written Communication
- Detail-Oriented
- Equipment Troubleshooting and Maintenance
- Appointment Scheduling
- Customer Service
- Cleaning and Sterilizing
- Payment Scheduling and Collection
- Pharmacy Correspondence
- Computer Proficiency
- HIPAA Compliance
- Medical Records Verification
- Collaboration and Teamwork
Timeline
Front Desk Medical Receptionist
Bedrose Pediatrics
12.2017 - 11.2021
Central Registration & Scheduling/ Evening Operator
Barrington Orthopedic Specialists
04.2013 - 04.2017
Sales Associate
Von Maur
09.2012 - 04.2013
Bachelor of Arts - Psychology and Human Services
Columbia College of Missouri - Online Campus
Associate of Arts - Psychology And Human Resources
Elgin Community College
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