Amanda Annunziata
Mechanicsville,VA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Coding position. Ready to help team achieve company goals. Detail-oriented strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Performance Food Group
Richmond, VA
01.2022 - 07.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Kitchen Manager
Riverbound Cafe
Mechanicsville
08.2014 - 09.2021
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Education
High School Diploma -
Seton Home Study School
Front Royal, VA05.2013
Skills
Certified Professional Coder
Medical Terminology
Strong Attention to Detail
Time Management
Certification
Certified Professional Coder Certification, CPC 2023
Timeline
Customer Service Representative
Performance Food Group
01.2022 - 07.2023
Kitchen Manager
Riverbound Cafe
08.2014 - 09.2021
High School Diploma -
Seton Home Study School