Amanda Aponte

Placed orders for all classroom and office supplies.

Processed student registrations and withdrawals.

Documented attendance, grades and test scores to update permanent records for 1,300 students.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Assisted in preparing district informational materials such as brochures and newsletters.

Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

Kept accurate log of all requests for medical information and records.

Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.

Established and managed policies for completing, coding, signing and indexing records.

Processed medical records requests from outside providers according to facility, state and federal law.

Oversaw 3-month project to revamp filing system and improve department productivity

Operated high-volume phone system and maintained daily direct and indirect client relations, managing over 75 customer calls per day.
Operations included acting as point of contact for patients, handling high volume phone system and scheduling appointments with their genetic counselor.
Maintained confidentiality with sensitive patient information and personal matters.
Served as key staff member for reference department and genetic programs.
Maintained up-to-date knowledge of insurance policies regarding coverage, payments, and reimbursements.
Promptly responded to general inquiries from members, staff and clients via telephone, mail, email and fax.
Consulted with clients to evaluate needs and determine best testing options.
Respond to questions and concerns about test stability, requirements and turn around time.
Responsible for resolving all problems while ensuring delivery of excellent customer service through fast and accurate order processing.