Amanda Aquino
Phoenix ,AZ
Summary
Organized financial professional aiming to fulfill Personal Banker role within dynamic team. Driven to bring value through extended knowledge of financial products, services and branch operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Any environment i am able to adapt quickly and dedicated at learning new skills in order to perform at the highest degree.
Overview
7
7
years of professional experience
Work History
Assistant Branch Manager
First Fidelity Bank
Glendale, Az
05.2024 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Solely ran my branch for 8 months without branch manager - having me be on top of both the branch and assistant manager role
Personal Banker / Vault Custodian
First Fidelity Bank
Glendale
05.2021 - Current
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Assisted in the development of marketing strategies to increase awareness of bank products and services within the local community.
- Maintained accurate records of all stored valuables for seamless auditing processes.
- Improved vault security by implementing new protocols and procedures.
Youth Development Leader
Rosenzweig Boys And Girls Club
Phoenix, AZ
06.2020 - 05.2022
- Leading Children from ages 5-18yrs old
- Enhanced youth engagement by incorporating interactive games and team-building activities.
- Assisted in designing youth programs to foster personal growth and leadership development.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Mentored young individuals, emphasizing the importance of goal-setting and selfimprovement.
- Managed event planning logistics, ensuring successful execution of various youth activities and outings.
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
Server/Host
Twin peaks
Glendale, AZ
10.2020 - 01.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Manager/Server
Motor City Coney
Avondale
03.2019 - 03.2020
- Knowledge of wide variety of kitchen equipment and cooking techniques in a face passed environment
- Prepared, Cooked & Served Food
- Worked cashier
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Cashier/Barista
Bubble Cups
Glendale
02.2018 - 04.2019
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted in menu planning, incorporating seasonal ingredients for an innovative and diverse selection of hot foods.
- Mentored new team members on proper cooking techniques, equipment usage, and sanitation procedures.
Education
high school diploma -
Westview High School
Avondale, AZ01.2018
Skills
- Proficient organization skills
- Handles customers and/or tasks in an efficient manner by bringing a positive attitude and hard work ethic
- Teamwork and Collaboration
- Creative Direction
- Social Media Strategy
- Brand Management
- Content Creation
- Video Editing
- Strategic Thinking
- Problem Solving
- Strategic Communications
- Team Development
Timeline
Assistant Branch Manager
First Fidelity Bank
05.2024 - Current
Personal Banker / Vault Custodian
First Fidelity Bank
05.2021 - Current
Server/Host
Twin peaks
10.2020 - 01.2021
Youth Development Leader
Rosenzweig Boys And Girls Club
06.2020 - 05.2022
Manager/Server
Motor City Coney
03.2019 - 03.2020
Cashier/Barista
Bubble Cups
02.2018 - 04.2019
high school diploma -
Westview High School