AMANDA AQUINO DIAZ
Yonkers,NY
Summary
Dependable medical support professional with a background in receptionist, clinical support, and patient-facing roles across healthcare and public service settings. Handles multi-line phones, appointment scheduling, records entry, and sensitive conversations with accuracy, privacy compliance, and steady customer service.
Overview
10
10
years of professional experience
Work History
Medical Support Assistant
VA
Montrose, New York
09.2026 - Current
- Enters veterans seeking emergent or urgent care, scheduled appointments accurately in accordance with VHA national scheduling guidelines.
- Answered incoming phone calls promptly and courteously, identified request type, and provided needed information while following privacy rules and clinic procedures.
- Delivered customer service support to veterans, identified concerns, and routed issues to appropriate clinic or administrative staff for timely resolution.
- Use call lists and telephoned veterans to pre-register them before scheduled visits.
- Promoted veteran registration for My HealtheVet (MHV) and encouraged use of online patient services to enhance access to healthcare.
- Entered data into VistA/VES accurately and scanned records into VistA/VES imaging within 24 hours of data entry.
- Updated all patient demographics.
- Ensured correct use of VA forms and compliance with regulations to maintain operational standards.
Clinical Support Coordinator
EZ Comp Care/ EZ Dental Care
01.2022 - Current
- Processed workers' compensation claims with accuracy and efficiency to support timely employee care.
- Responded to injured employee inquiries about claims, providing clear guidance and support throughout the process.
- Contact provider offices to schedule and confirm appointments for injured employees and transmit information to insurance.
- Skilled in collecting and entering complete patient demographic and insurance information with accuracy.
- Greeted callers and efficiently directed inquiries to appropriate personnel, enhancing communication flow within the department.
- Managed multiple telephone lines to answer, screen, and forward calls efficiently. to answer, screen, and forward calls, provide information.
- Provides and posts payment for authorized claims to dental/medical provider.
Education Aid (Special Education)
Osan Elementary School (DODEA)
09.2021 - 01.2022
- Facilitated educational initiatives in special education and general education classrooms to enhance student learning.
- Collaborated with students to implement individualized plans developed by specialists and educators.
- Tutored students in various subject areas to enhance understanding and improve academic performance.
- Evaluated and collected performance data for specialists and educators to inform instructional strategies.
- Monitoring students during the various phases of school day.
- Performing administrative task such as attendance records, filing, scheduling, and reviewing assignments.
Office Receptionist
Agubello P.A
01.2017 - 04.2020
- Provided the highest level of support by providing scheduling of patients, answering multi-line telephone system, and verifying patient demographics such as personal, healthcare, and financial information.
- Greeted patients warmly and provided clear education and instructions regarding their referrals and the referral process.
- Verified patient insurance enrollment status before scheduling same-day appointments, ensuring appropriate coverage.
- Schedule specialty referral appointments and notify patient of their specialty care referral appointment.
- Processed inbound and outbound referrals promptly.
- Reviewed referrals and initial specialty to be sent to clinic for administrative completeness.
- Received and processed payments for co-pays on a medical billing system.
- Scan/Upload medical records and demographics into a health system.
- Resolved tense situations by utilizing customer service experience and problem-solving skills to enhance patient interactions.
Education
Certificate of Technical Studies - Medical Billing & Coding W/MAA
Clemson University
07-2025
High School Diploma -
Miami Jackson Senior High School
Miami, FL01-2016
Skills
- Medical office administration
- Appointment scheduling
- Medical records entry
- Telephone triage
- Customer service
- Detail orientation
Language Skills
Spanish, Spoken: Fluent, Written: Fluent, Read: Fluent
Timeline
Medical Support Assistant
VA
09.2026 - Current
Clinical Support Coordinator
EZ Comp Care/ EZ Dental Care
01.2022 - Current
Education Aid (Special Education)
Osan Elementary School (DODEA)
09.2021 - 01.2022
Office Receptionist
Agubello P.A
01.2017 - 04.2020
Certificate of Technical Studies - Medical Billing & Coding W/MAA
Clemson University
High School Diploma -
Miami Jackson Senior High School