Georgeann Siters
CRDAMC
Kempner,TX
30
years of professional experience
Dynamic Medical Support Assistant with proven expertise at CRDAMC in enhancing patient satisfaction through efficient scheduling and compassionate communication. Skilled in electronic health records management and HIPAA compliance, I excel in fostering a collaborative environment while ensuring accurate documentation and streamlined processes, contributing to improved patient care and operational efficiency.
Work History
Medical Support Assistant
30 Years 1 Month- Assisted in patient scheduling and appointment management within electronic health record systems.
- Provided administrative support, including managing patient inquiries and coordinating communications with healthcare providers.
- Collaborated with medical staff to streamline processes, enhancing patient flow and satisfaction.
- Ensured accurate documentation of patient information and maintained confidentiality in compliance with HIPAA regulations.
- Participated in quality assurance initiatives to enhance service delivery and adherence to regulatory standards.
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
- Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
- Participated in ongoing professional development opportunities, staying current on industry best practices and regulatory guidelines.
- Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
- Streamlined patient check-in process with effective communication and organization skills.
- Used Software to maintain and record patient data and generate reports.
- Interviewed patients to verify and update clinical and demographic records.
- Collaborated with interdisciplinary teams to ensure seamless coordination of patient care services.
- Assisted in the reduction of appointment wait times by coordinating schedules and optimizing available resources.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Enhanced office workflow for medical staff by maintaining accurate records and timely data entry.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Implemented care and efficiency improvements to support and enhance office operations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Education
High School Diploma
Skills
Detail-oriented
Medical record assessment
HIPAA compliance
Patient communication
Patient scheduling
Insurance verification
Adaptable to change
Patient confidentiality maintenance
Microsoft office suite proficiency
Appointment scheduling
Patient records maintenance
Medical office administration
Medical transcription
Medical terminology proficiency
Electronic health records management
Professionalism in healthcare
Customer service
Reliable team player
Compassionate
Maintaining confidentiality
Electronic health records
Compassionate caregiver
Clinical documentation
Adaptable
Electronic medical records
Data entry
Medical terminology
Companionship and emotional support
Conflict resolution
Valid state driver's license
Professional bedside manner
Trustworthy companion
Patient relations
Procedure assistance
Medical terminology knowledge
Appointment setting
Reliable transportation
Family education
Medical records management
Indirect patient care
Timeline
Medical Support Assistant
CRDAMC
10.1994 - 11.2024Read More
South High School
High School Diploma
Read More