Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Ashby

Grantsville,MD

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Office Manager

Ironhide Towing
Grantsville, MD
01.2019 - 03.2024
  • Developed and implemented office policies and procedures.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.

Vacasa

Housekeeping Services
Oakland, MD
02.2017 - 05.2018
  • Completed reports, paperwork and documentation accurately and on time.
  • Identified appropriate community resources and provided referrals for services.
  • Reached out to individuals via phone, email and SMS to deliver help and support.

CSR

Verizon Wireless
Federal Way, WA
01.2015 - 05.2017
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Associate of Science - Legal Studies/Economics

Allegany College of Maryland
Cumberland, MD
05-2025

Skills

  • Office Administration
  • Problem-Solving
  • Relationship Building
  • Customer Service
  • Decision Making
  • Verbal and Written Communication
  • Reliable and Punctual
  • Attention to Detail
  • Creative Thinking

Timeline

Office Manager

Ironhide Towing
01.2019 - 03.2024

Vacasa

Housekeeping Services
02.2017 - 05.2018

CSR

Verizon Wireless
01.2015 - 05.2017

Associate of Science - Legal Studies/Economics

Allegany College of Maryland

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Amanda Ashby