Amanda Assanti
West Warwick,RI
Summary
Dedicated and accomplished professional with a proven track record of success in fast-paced environments. Demonstrated expertise in delivering exceptional customer service, conflict resolution, schedule management, accurate data entry, and proficient handling of POS systems and cash transactions. Committed to providing top-notch support and ensuring optimal customer satisfaction. Reliable team player with strong organizational skills and a keen eye for detail.
Overview
13
13
years of professional experience
Work History
Service Advisor
Lexus of Warwick
05.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
BDC Representative / Team Lead
Inskip Auto Mall
01.2018 - 04.2024
- Manage calendars for service department and arrange service appointments.
- Train other staff members to perform work activities, such as using computer applications and scheduling appointments.
- Provide employees with guidance in handling difficult or complex problems.
- Review files, records, and other documents to obtain information to respond to service requests.
Shift Supervisor
Rite Aid
08.2012 - 12.2017
- Counted cash drawers and made bank deposits.
- Assigned employees to specific duties to best meet the needs of the store.
- Instructed staff on appropriately handling difficult and complicated sales.
- Examined merchandise to verify that it was correctly priced and displayed.
- Trained and developed new associates on POS system and key sales tactics.
Education
GED - undefined
CCAP – Providence Skills Center
01.2013
Skills
- Excellent customer service skills
- Hourly shift management
- POS systems
- Personnel development
- Merchandising
- Bank deposit procedures
- Credit Card Transactions
- Opening and closing procedures
- Staff training and development
- Cash handling
- Answering Phones
- Scheduling
- Attention to detail
- Excellent communication
- Team player mentality
- Service estimates
- Service recommendations
- Complaint resolution
- Goal-oriented mindset
- Data processing
- Performance goals
- Customer relationship management
- Documentation and reporting
- Data entry
- Customer retention
Timeline
Service Advisor
Lexus of Warwick
05.2024 - Current
BDC Representative / Team Lead
Inskip Auto Mall
01.2018 - 04.2024
Shift Supervisor
Rite Aid
08.2012 - 12.2017
GED - undefined
CCAP – Providence Skills Center