Colin Sears
Alma,Ar
Summary
Experienced in operational management, team leadership, and delivering exceptional customer service. Utilizes strategic planning and problem-solving skills to optimize store efficiency. Demonstrated success in achieving sales targets and upholding high standards in store presentation. Proficient in automotive repair and fleet maintenance with a deep understanding of client requirements and the importance of team harmony.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Advisor
Wheel Inc
05.2023 - Current
- Provided educated and knowledgeable recommendations to the client on vehicle maintenance, fostering long-term relationships built on trust and understanding.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded company metrics
- Help provide resources and trained fellow advisors with the merging of department and operating system
Store Manager
Firestone Complete Auto Care
03.2020 - 04.2023
- Took over an underperforming store and turned it into a profitable location within the first month
- Achieved store record profit numbers within 3 months of taking over the store
- Maintained profitability every month until departure from the company
- Managed daily operations, including scheduling, inventory management, customer service, and team management.
Service Manager
Firestone Complete Auto Care
10.2017 - 03.2020
- Managed employees retention and recruitment, service sales, recommendations per ticket, and scheduled maintenance
- Ensured customer satisfaction by maintaining high-quality service standards
- Improved sales by implementing effective sales strategies and increasing customer base.
Tire Sales Manager/Retail Sales Representative
Firestone Complete Auto Care
10.2015 - 10.2017
- Achieved performance metrics and placed in the top 1 percentile within the company (2200 stores)
- Provided exceptional customer service and increased sales through effective communication and product knowledge
- Managed inventory levels and collaborated with the team to achieve sales targets.
Mechanic/Sales and Estimates
Firestone Complete Auto Care
10.2014 - 07.2015
- Performed general maintenance, major repairs, pre-delivery inspections, and aftermarket parts installations
- Provided sales and estimates to customers, while still working as a mechanic
- Maintained a high level of customer satisfaction and assisted in increasing sales.
Mechanic
Wheeler Powersports
04.2010 - 05.2013
- Performed general maintenance, major repairs, pre-delivery inspections, and aftermarket parts installations
- Maintained a high level of customer satisfaction by providing quality service
- Assisted in increasing sales through effective communication and product knowledge.
Education
High School Diploma -
Alma High School
Alma, ARNo Degree - Business Administration
Arkansas Tech University
Russellville, ARSkills
- Excellent customer service skills
- Strong communication and interpersonal skills
- Proficient in
- Microsoft Office and POS systems
- Exceptional problem-solving skills
- Ability to work in a team environment and manage a team effectively
- Time Management
- Staff Management
- Accurate Cash Handling
Certification
A.S.E certified in A1, A4 and A5
Timeline
Service Advisor
Wheel Inc
05.2023 - Current
Store Manager
Firestone Complete Auto Care
03.2020 - 04.2023
Service Manager
Firestone Complete Auto Care
10.2017 - 03.2020
Tire Sales Manager/Retail Sales Representative
Firestone Complete Auto Care
10.2015 - 10.2017
Mechanic/Sales and Estimates
Firestone Complete Auto Care
10.2014 - 07.2015
Mechanic
Wheeler Powersports
04.2010 - 05.2013
High School Diploma -
Alma High School
No Degree - Business Administration
Arkansas Tech University
Similar Profiles
Stephen HamiltonStephen Hamilton
Business Owner/Operator at Ezekiel Wheel Restoration (EZ Wheel Repair )Business Owner/Operator at Ezekiel Wheel Restoration (EZ Wheel Repair )
TERRY WAITSTERRY WAITS
Sales Associate at Wheel-1/The Wheel GroupSales Associate at Wheel-1/The Wheel Group
Gabrielle GutierrezGabrielle Gutierrez
Sales Agent at Dr. Wheel Mobile Wheel RepairSales Agent at Dr. Wheel Mobile Wheel Repair
Karley BrasherKarley Brasher
Long Term Substitute at Alma School DistrictLong Term Substitute at Alma School District
Jenna PulliamJenna Pulliam
Educator at Alma School DistrictEducator at Alma School District