Amanda Athorne-Girard
Windsor
Summary
Results-driven retail professional with a strong background in customer service, inventory management and Shipping/receiving. Known for effective communication and attention to detail, contributing to streamlined operations and enhanced customer satisfaction.
Overview
11
11
years of professional experience
Work History
Piece Worker
Whelen Engineering Co
Charlestown
10.2024 - Current
- Executed safety protocols to ensure secure working environment.
- Conducted inspections of finished products for quality assurance and compliance.
- Measured component dimensions using calipers and rulers to guarantee precision.
- Read work orders and followed instructions for assembling parts.
Store Manager
Batteries Plus 866
Ascutney
08.2023 - Current
- Managed daily store operations and ensured smooth workflow among staff.
- Trained new employees on sales techniques and product knowledge.
- Maintained inventory levels and organized stockroom for efficiency.
- Implemented merchandising strategies to enhance product visibility.
- Provided exceptional customer service and resolved product inquiries.
- Oversaw cash handling procedures and ensured compliance with policies.
- Processed customer orders using order management software efficiently.
- Coordinated with shipping departments to ensure timely delivery of products.
- Maintained accurate inventory records and updated stock levels regularly.
- Communicated with customers to resolve order discrepancies and inquiries.
- Resolved customer issues related to order placement, pricing discrepancies, shipping delays.
- Assisted customers in selecting products and provided product information.
- Resolved customer inquiries and complaints in a friendly manner.
- Received and inspected incoming shipments for quality and accuracy.
- Processed vendor invoices to ensure timely payments and accurate record-keeping.
- Reviewed purchase orders to confirm accuracy before processing payments.
Sales Associate - Assistant Manager
Runnings
Claremont
03.2015 - 06.2023
- Operated cash registers and processed transactions accurately.
- Guided customers in product selection and addressed inquiries to enhance shopping experience.
- Worked with team members to optimize store operations and improve overall efficiency.
- Conducted inventory checks and restocked shelves.
- Processed returns and exchanges according to company guidelines to ensure customer satisfaction.
- Processed customer orders using order management software efficiently.
- Communicated with customers to resolve order discrepancies and inquiries.
- Collaborated with sales teams to confirm product availability and pricing.
- Assisted in training new staff on order management procedures and tools.
- Managed daily office operations to ensure efficient workflow and organization.
- Communicated with vendors and clients to facilitate service requests and inquiries.
- Trained junior staff on administrative procedures and office protocols.
Education
GED -
Central Vermont Adult Education
Bradford, VT06-2004
Skills
- Quality assurance
- Safety protocols
- Product inspection
- Order management
- Customer service
- Inventory management
- Staff training
- Cash handling
- Effective communication
- Time management
- Attention to detail
- Efficient time management
- Reading comprehension
- Supply chain management
- Work order comprehension
- Background in shipping and receiving
- Merchandising strategy
- Conflict resolution
- MS Excel
- Invoicing and billing
- Returns processing
- Customer inquiries
- Clear communication
- POS systems
- Written and verbal communication
- Payment processing
- Purchase assistance
- Order verification
Timeline
Piece Worker
Whelen Engineering Co
10.2024 - Current
Store Manager
Batteries Plus 866
08.2023 - Current
Sales Associate - Assistant Manager
Runnings
03.2015 - 06.2023
GED -
Central Vermont Adult Education